Latasha Wright-Phelan
Inkster,MI
Summary
To secure a position in any industry that provides an opportunity for leveraging my customer service experience, communication skills, and passion for helping others.
In my last position I served as a team leader in Materiel Services, where our focus is meeting the equipment needs of the health system. While I have been successful in this position, I miss the ability to directly impact the public with service excellence. My resume contains a wide variety of work experience. The key components that uniquely distinguish me from other applicants are: . 29 years working in the healthcare industry 10 years of telephone customer service experience Well versed in hospital business applications. Passion for helping others I am confident that I would be an asset to Paging, Computer, Customer and Information Services. If you agree that my experience, skill, and passion make me a strong candidate for the operator position, please call me at (734) 726-8017 or email Ivauss@umich.edu to schedule an interview. Thank you for your time, and I look forward to hearing from you.
Overview
23
23
years of professional experience
Work History
Team Leader
UMH Materiel Services
11.2016 - 12.2020
- Oversee equipment processing and delivery; train new staff; respond to customer service failures; and serve as a liaison with external vendors, and internal stakeholders
Dispatcher
UMH Materiel Services
01.2008 - 08.2016
- Received and distributed equipment orders via phone, email, and the Medical Equipment Management System; maintained an inventory of supplies; and conducted departmental tours and orientation
Dispatcher
UMH Materiel Services
01.2008 - 05.2016
- Received and distributed patient and visitor transportation requests via phone and the Tele-tracking System
Owner
Joyful Care
09.2000 - 06.2009
- Owned and operated a state-licensed group day care, for more than 20 children
Instrument Sterilization Processor
UMH Med Proc Unit
05.2002 - 01.2008
- Disinfected, assembled, and sterilized medical instruments
Custodian
UMH Environmental Services
02.2002 - 05.2002
- Assured facility was adequately cleaned and presentable for patients, visitors, and staff
Dietician Assistant
UMH Patient Food & Nutrition Services
06.1998 - 02.2001
- Processed meal plans for patients with dietary restrictions
Education
Annual Renewal for Group Day Care -
State of Michigan Department of Human Services
Lansing, MI06.2009
Concentration - Early Childhood Education
Washtenaw Community College
Ann Arbor, MI04.1992
Skills
- Well versed in hospital business applications
- Great at communicating very high quality customer service skills
Educationaldevelopment
- State of Michigan Department of Human Services, Bureau of Children and Adult Licensing Annual Renewal for Group Day Care, Lansing, MI, 09/00, 06/09
- Washtenaw Community College, Concentration: Early Childhood Education, Ann Arbor, MI, 09/90, 04/92
Closing - Message
I am confident that I would be an asset to Paging and Information Services. If you agree that my experience, skill, and passion make me a strong candidate for the operator position, please call me at (734) 726-8017 or email Ivauss@umich.edu to schedule an interview. Thank you for your time, and I look forward to hearing from you.
Personal Information
Total Experience: 29 years working in the healthcare industry
Timeline
Team Leader
UMH Materiel Services
11.2016 - 12.2020
Dispatcher
UMH Materiel Services
01.2008 - 08.2016
Dispatcher
UMH Materiel Services
01.2008 - 05.2016
Instrument Sterilization Processor
UMH Med Proc Unit
05.2002 - 01.2008
Custodian
UMH Environmental Services
02.2002 - 05.2002
Owner
Joyful Care
09.2000 - 06.2009
Dietician Assistant
UMH Patient Food & Nutrition Services
06.1998 - 02.2001
Annual Renewal for Group Day Care -
State of Michigan Department of Human Services
Concentration - Early Childhood Education
Washtenaw Community College
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