Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATASHA N ROBINSON

Houston,TX

Summary

Career Summary: Detail-oriented, efficient and reliable care professional with extensive background in healthcare. Experience working as an Autism Support Professional strategically providing support, services, and education to kiddos with autism based on their individual plan. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education in hospital and facility settings.

Overview

16
16
years of professional experience

Work History

Certified Nursing Assistant

FleetNurse
04.2022 - Current
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Certified Nursing Assistant

Right At Home Senior Care
02.2022 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.

Owner

Open Heart Personal Care Services
09.2019 - 12.2021
  • Scheduled daily and weekly care hours for client caseload.
  • Transported patients via wheelchair to and from medical appointments and daily activities.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Used Medicaid portal and Sandata system to maintain records of services performed and apparent condition of patients.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted patients with self-administered medications.

Behavior Technician Assistant

ABC/Applied Behavior Center For Autism
11.2019 - 07.2020
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

CNA/HHA/PCT/MA

Nurse And More Inc.
02.2008 - 03.2020
  • Observed and documented over 50+ residents status to nursing staff
  • Provided care for hospice patients during end stage of life
  • Provided care and assistance of daily living activities to elderly, mentally, and developmentally disabled clients/patients
  • Assisted with transferring residents utilizing adaptive equipment
  • Monitored and interacted with patients with mental illness to ensure safety
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Patient Access Specialist RCS

IU Health Methodist Hospital Life Care Program
08.2017 - 09.2019
  • Completed over 400 registrations, pre-registrations and insurance verifications prior to appointments for patients in culturally diverse HIV/Aids population.
  • Explain forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
  • Provides exemplary customer service from point of entry to destination in timely, accurate and professional manner.
  • Liaison between patients, nurse practitioners, psychotherapist, social workers, and non-medical case managers.
  • Maintained compliance with HIPAA rules and regulations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contacted insurance companies for patient medical billing operations.

Customer Service Representative ll

Freedom Mortgage
02.2016 - 02.2017
  • Researched and provided accurate information in response to over 500+ customer inquiries on loan accounts in timely manner.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Built and fostered over 500+ customer relationships by placing follow-up calls for reported servicing issues with mortgage loans.
  • Trained/assisted over 20 staff on how to improve customer experience and deescalated calls with problem resolutions.
  • Properly assisted and directed inbound/outbound calls in phone queues to improve call flow.
  • Processed mortgage payments and provided payment plan options to customers to avoid foreclosure on property.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Client Services Coordinator

Magnolia Springs
08.2014 - 02.2015
  • Coordinated staff schedules and on-call for staffing needs.
  • Updated and maintained assignment sheets.
  • Provided training and support to new or less experienced staff.
  • Prioritized tasks to ensure optimum services to residents.
  • Maintained all confidential personnel files, licensing and CPR compliance records.
  • Organized, updated, and maintained over 200+ resident's charts.
  • Trained resident care assistants to provide top-quality patient care.
  • Ensured HIPAA compliance

Dialysis Care Technician

Fresenius Medical Care
10.2010 - 12.2014
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Provided in-patient care for 8 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Administered Heparin, oxygen, anesthetic, and saline as prescribed.
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.


Patient Care Technician

Ortho Indy/ IOH
02.2014 - 08.2014
  • Directed over 500+ patients in prescribed range of motion exercises and use of medical equipment
  • Assisted with transferring patients in and out of wheelchairs and adaptive equipment
  • Kept facility stocked with necessary supplies, equipment and instruments
  • Assisted nurses with procedures
  • Charted daily information on patients such as mood changes, mobility activity, eating percentages and daily inputs and outputs
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Education

Associate of Applied Science - ADN

San Jacinto College District
Pasadena, TX
12.2027

CPR/BLS Certification

National CPR Foundation
Indianapolis, IN
10.2021

Associate of Applied Science - Nursing

Indiana University - Purdue University Indianapolis
Indianapolis, IN
08.2012

CCHT Dialysis Technician Training

Fresenius Medical Care
Indianapolis, IN
10.2010

Associate of Science - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
08.2010

Home Health Aide

Nurses And More, Inc.
Indianapolis, IN
08.2007

Certified Nursing Assistant

Medical Training
Chesterton, IN
08.2007

Phlebotomy

Ivy Tech Community College of Indiana
Indianapolis, IN
01.2006

Skills

  • Staff education and training
  • ABA Therapy for children with autism
  • Client Service
  • Knowledgeable in EMS
  • Hospice and palliative care
  • Recordkeeping and documentation
  • First Aid/CPR
  • Infection Control Standards
  • HIPAA Compliance
  • Physical therapy assistant
  • PPE Compliance
  • Dementia and Alzheimer's knowledge
  • Patient-focused care

Timeline

Certified Nursing Assistant

FleetNurse
04.2022 - Current

Certified Nursing Assistant

Right At Home Senior Care
02.2022 - Current

Behavior Technician Assistant

ABC/Applied Behavior Center For Autism
11.2019 - 07.2020

Owner

Open Heart Personal Care Services
09.2019 - 12.2021

Patient Access Specialist RCS

IU Health Methodist Hospital Life Care Program
08.2017 - 09.2019

Customer Service Representative ll

Freedom Mortgage
02.2016 - 02.2017

Client Services Coordinator

Magnolia Springs
08.2014 - 02.2015

Patient Care Technician

Ortho Indy/ IOH
02.2014 - 08.2014

Dialysis Care Technician

Fresenius Medical Care
10.2010 - 12.2014

CNA/HHA/PCT/MA

Nurse And More Inc.
02.2008 - 03.2020

Associate of Applied Science - ADN

San Jacinto College District

CPR/BLS Certification

National CPR Foundation

Associate of Applied Science - Nursing

Indiana University - Purdue University Indianapolis

CCHT Dialysis Technician Training

Fresenius Medical Care

Associate of Science - Nursing

Ivy Tech Community College of Indiana

Home Health Aide

Nurses And More, Inc.

Certified Nursing Assistant

Medical Training

Phlebotomy

Ivy Tech Community College of Indiana

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LATASHA N ROBINSON