Latasha Burks
White Castle,LA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Robert Half Accountemps
06.2021 - Current
- Enhanced communication between departments through proactive coordination of meetings and events.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Child Care Provider
Self-employed
10.2019 - 08.2021
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Improved children's communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development by implementing various educational programs tailored to individual needs.
Customer Service Representative Agent
Sykes Enterprises, Incorporated
08.2018 - 02.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Armed Security Officer
Falcon Security Corporation
07.2015 - 08.2015
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Liaised with external vendors on matters related to security equipment upgrades or installations as needed for optimal protection levels at each location.
911 Emergency Dispatcher
White Castle Police Department
10.2014 - 07.2015
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Armed Security Officer
Inner Parish Security Corporation
03.2014 - 08.2014
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Liaised with external vendors on matters related to security equipment upgrades or installations as needed for optimal protection levels at each location.
Education
Bachelors of Science in Business Administration - Business Administration
Upper Iowa University
Baton Rouge, LA12.2024
Certification in Business Office Specialist - Business
Virginia College
Baton Rouge, LA06.2017
High School Diploma -
White Castle High School
White Castle, LA05.2004
Skills
- Master calender management
- Spreadsheet tracking
- Spreadsheet Creation
- Information confidentiality
- Teamwork and Collaboration
- Live chat support
- Data Evaluation
- Report Transcription
- Database entry
- Billing and Invoicing
Assessments
- Administrative Assistant, Completed, 02/01/20
- Working with MS Word Documents, Highly Proficient, 01/01/20
- Call Center Customer Service, Familiar, 06/01/19
- Working with MS Word Documents (Basic), Proficient, 05/01/19
- Scheduling Skills, Familiar, 05/01/18
- Organizational Skills, Highly Proficient, 05/01/18
- Attention to Detail, Proficient, 12/01/20
- Customer focus & orientation, Highly Proficient, 12/01/20
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Executive Administrative Assistant
Robert Half Accountemps
06.2021 - Current
Child Care Provider
Self-employed
10.2019 - 08.2021
Customer Service Representative Agent
Sykes Enterprises, Incorporated
08.2018 - 02.2019
Armed Security Officer
Falcon Security Corporation
07.2015 - 08.2015
911 Emergency Dispatcher
White Castle Police Department
10.2014 - 07.2015
Armed Security Officer
Inner Parish Security Corporation
03.2014 - 08.2014
Bachelors of Science in Business Administration - Business Administration
Upper Iowa University
Certification in Business Office Specialist - Business
Virginia College
High School Diploma -
White Castle High School
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