Latasha L. Ingersoll
Columbus,GA
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
12
12
years of professional experience
Work History
Senior Quality Assurance Test Analyst
TSYS
01.2013 - 01.2024
- Oversee the overall QA function for any moderate level effort, launch and/or conversion
utilizing various testing techniques (i.e., positive, negative regression) - Performed complex mechanical alignments and calibration of equipment to quality standards of Acceptance Test Procedures (ATPs) during test cycle of products.
- Checked quality and integrity of products against established design standards.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Championed a culture of quality within the organization by promoting best practices in software testing methodologies and techniques.
- Improved application stability by performing thorough regression testing during each release cycle.
- Enhanced software quality by conducting comprehensive test planning and execution for various applications.
- Conducted root cause analysis for critical defects, providing actionable insights for process improvements and defect prevention measures.
- Developed reusable test scripts for efficient future testing efforts, reducing time spent on repetitive tasks significantly.
- Collaborated with cross-functional teams to identify application defects, resulting in a significant reduction in rework and increased customer satisfaction.
- Contributed to the successful launch of new software features by validating functional requirements and ensuring seamless integration with existing systems.
- Facilitated knowledge sharing sessions within the QA team to foster a culture of continuous learning and improvement.
- Established performance benchmarks through load and stress testing activities, ensuring optimal system responsiveness under varying conditions.
- Optimized test coverage with effective test case design, enhancing the overall quality of delivered software products.
- Streamlined testing processes by implementing automated testing tools and methodologies, reducing manual effort.
- Evaluated third-party tools for potential integration into the existing QA framework, recommending solutions to enhance testing capabilities.
- Assisted in maintaining compliance with industry standards by participating in audits and reviews as necessary.
- Increased team efficiency by mentoring junior QA analysts, sharing best practices, and providing constructive feedback on their work.
- Ensured timely delivery of high-quality software products by effectively prioritizing and managing test cases.
- Supported continuous improvement initiatives by providing valuable feedback on software design and user experience to development teams.
- Maintained up-to-date documentation of test results, ensuring clear communication of project status to stakeholders.
- Facilitated smooth release transitions by actively participating in change management processes and coordinating with relevant stakeholders.
- Reduced defect leakage to production by proactively identifying risks and implementing robust test strategies.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Participated in post-release analysis, identifying areas for improvement and implementing corrective actions to prevent recurrence of issues.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Built automated test scripts to handle repetitive software testing work.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Advised developers on problems with databases, performance and other issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Incorporated delivery requirements into planning of testing schedules.
Postal Support Employee
United States Postal Service
08.2011 - 01.2013
- Offered support and advice to newer personnel to improve performance.
- Processed payments and handled cash using point of sale (POS) computer system.
- Operated mail processing equipment and manually sorted mail.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Set goals and operating procedures that maximized employee effectiveness.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Sold stamps, services and packaging.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Education
BS Early Childhood Education -
Georgia Southwestern
05.2011
High School Diploma -
Kendrick High School
05.2006
Skills
- Test case design
- Manual Testing
- End-to-End Testing
- Test Automation Frameworks
- Functional Testing
- User Acceptance Testing
- Regression Testing
- Software development life cycle
- Agile Methodology
- Quality assurance metrics
- Test strategy
- Mobile Testing
- Data Validation
- Test Planning
- Performance Testing
- Integration Testing
- Cross-browser testing
- Requirements Analysis
- Load testing
- Test script development
- Stress testing
- Scrum Framework
- Bug Tracking Tools
- Security Testing
- Software Development Lifecycle
- Customer Service
- Stakeholder Communication
- Defect Tracking and Reporting
- Team Collaboration
- Decision-Making
- Manual test case preparation
- Teamwork and Positive Attitude
- Agile Best Practices
- Workload Management
- Project Management
- Hardware and Software Configuration
- Defect monitoring
- Scenarios and Use Cases
- Automation knowledge
- Automation scripting
- Root Cause Analysis
- Software Defect Documentation
- Technical Support
- Testing Analytics
- Test implementation
- Automated Testing Frameworks
- Software Development Tools: JIRA, Confluence
- Cross-platform testing
- Cross-Functional Team Collaboration
Timeline
Senior Quality Assurance Test Analyst
TSYS
01.2013 - 01.2024
Postal Support Employee
United States Postal Service
08.2011 - 01.2013
BS Early Childhood Education -
Georgia Southwestern
High School Diploma -
Kendrick High School