LaTasha M. Lamb
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Financial Analysis Support Specialist
Department Of Human Resources
08.2013 - Current
- Completes determination of eligibility for client that apply for government assistance (SNAP benefits) within timeframes specified by agency policy to that 95% of cases are processed timely
- Gathers, verify and evaluate data in accordance with policy, using client interview, documents, and other records so the cases are processed according to policy and in allotted timeframes
- Utilize document imaging, ADDI, to create and maintain virtual file for the clients with case file and ensure all documents are scanned into the system no later than the end of next business day/also utilize PF9 and PF14 for tracking purposes on when to take action on cases
- Document essential case activity on case notes in OASIS per application after interviewing the client
- Answer phone calls in a timely manner with professionalism, and assist clients with inquiries about other assistance offered with the government
- Take action within 10-days of dated change requests from clients; such as, income, change of household composition or other necessary changes requested from the client
- Uses LETS training tool as a guide on cases and stayed abreast of any policy updates
- Process and take action on all cases within the 28th day time period in order for clients to receive benefits within the allotted timeframe
- Manage large caseloads so that 95% cases processed timely and with less errors
- Analyze errors made from previous cases and made corrections when necessary; research other sources for verification
- Prioritize tasks by identifying what tasks are important to perform first and ensure less critical tasks are completed in a timely manner; completes projects in order to meet certain deadlines
- Anticipate problems or challenges before they become a major issue with all food assistance cases
- Communicate effectively with clients, supervisors or other staff via email, phone in order to ensure that they are aware of deadlines, priorities and progress.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
BELKS/RETAIL SALES ASSOCIATE
09.2019 - 05.2021
- Operate cash register by processing transactions on a daily basis
- Prepare and display merchandise in the fragrant department
- Cooperate with team members in order to maintain a pleasant environment for customer and staff
- Greet customers at entrance of the building, assists customers with any shopping needs
- Restock, arrange and organize merchandise on display in order to drive product sales.
ADMINISTRATIVE ASST II
JEFFERSON COUNTY HOME HEALTH
11.2006 - 08.2013
- Provide administrative duties to home health facility on a daily basis
- Answer patient referral requests via email or fax to start home health care services
- Managed/maintain office supplies, build relationship with vendors, distribute of medical and office supplies; prepare Excel reports to track supplies distributed
- Review billing and insurance verification before rendering home care services to each individual; and explain balances to the patient
- Coordinate repairs to office equipment within the department, any computer or office equipment issue; prepare inventory reports on equipment
- Process invoices and receipts for payment through the State budget fund
- Analyze and research insurance verification Medicaid/Medicare and other third party insurance.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
ADMINISTRATIVE ASST I
DEPARTMENT OF HUMAN RESOURCES
09.2005 - 09.2006
- Process and input all social worker case data into the ACWISS/FSS database with minimum or no errors
- Prepare monthly reports using MS Word and or excel for review by management and other staff
- Supervise employees, implement policy and manage executive agency functions and maintain compliance with federal, state and local regulations.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Office Manager
TOWNPLACE SUITES BY MARRIOTT
10.2002 - 02.2003
- Monitor phone reservations and room assignments
- Meet/greet guests and fulfill requests for special services such as transportation and delivery
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
M.D. - Management
Faulkner University
Montgomery, AL05.2011
Bachelor of Arts - Business Administration And Management
Faulkner University
Hoover08.2009
Skills
- Securities Valuation
- Client Relationship Development
- Quality Evaluation
- Facilities Inspection
- Business Planning
- Analyzing Performance
Timeline
BELKS/RETAIL SALES ASSOCIATE
09.2019 - 05.2021
Financial Analysis Support Specialist
Department Of Human Resources
08.2013 - Current
ADMINISTRATIVE ASST II
JEFFERSON COUNTY HOME HEALTH
11.2006 - 08.2013
ADMINISTRATIVE ASST I
DEPARTMENT OF HUMAN RESOURCES
09.2005 - 09.2006
Front Office Manager
TOWNPLACE SUITES BY MARRIOTT
10.2002 - 02.2003
M.D. - Management
Faulkner University
Bachelor of Arts - Business Administration And Management
Faulkner University
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