LATASHA N. Noten
East Orange,New Jersey
Summary
Experienced manager with a proven track record of leading teams to success. Possesses strong skills in team leadership, planning, and organization, developed throughout a successful career. Excels in equipping employees with necessary tools and knowledge to independently handle daily functions and effectively meet customer needs. Diligent trainer and mentor, leveraging exceptional management abilities to drive results and foster a results-driven approach within the team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Manager II
Sodexo USA
06.2023 - Current
- Oversee patient tray line operation
- Manage and direct all of the patient meal service delivery programs
- Ensure that Sodexo programs and standards are being met
- Direct interaction with the patients, families and the nursing staff as it relates to patient meal services, maintaining customer satisfaction
- Conduct Monthly Safety Audits.
Catering Coordinator
Elior- Constellation Culinary
08.2022 - 04.2023
- Determining customer requirements and proposing catering options
- Planning menus and overseeing venue, equipment, food, and service preparations
- Hiring, training, and supervising catering staff, as well as scheduling employee shifts
- Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables
- Monitoring the availability of catering stock and supplies and ordering replenishments
- Tracking catering expenses and maintaining accurate records
- Adhering to food and health industry regulations and standards
- Researching catering trends and promoting competitive catering services.
Patient Service Manager II
Compass Group -Morrison Healthcare
09.2015 - 08.2022
- Oversee patient dining program
- Manage and direct all of the patient meal service delivery programs
- Maintain the standards of the Catering to you program
- Direct interaction with the patients, families and nursing staff as it relates to patient meal services, maintaining customer satisfaction
- Conduct daily patient satisfaction rounds to ensure high Press Ganey Scores
- Facilitate weekly and monthly trainings for staff
- Conduct Monthly Safety Audits
- Maintain weekly financial data entry
- Maintain Quality Control Logs
- Maintain regulatory and company compliances
- Adept in following the health-care facility's rules and policies, and instructing staff for maintaining confidentiality of patient's information
- Hires, directs, coaches, trains, and develops patient service team members.
Patient Service Manager II
Sodexo USA
04.2012 - 08.2017
- Oversee patient tray line operation
- Manage and direct all of the patient meal service delivery programs
- Ensure that Sodexo programs and standards are being met
- Direct interaction with the patients, families and the nursing staff as it relates to patient meal services, maintaining customer satisfaction.
Production & Catering Manager
Sodexo USA
10.2007 - 04.2012
- Supervise a staff of 65 union employees – providing an average of 1,800 meals daily
- Manage employees – schedule assignments, coach employees, determine training needs, and prepare & disseminate performance appraisals
- Manage all inventories and purchasing for patient population and hospital Cafeteria, within budget parameters and based on hospital patient census utilizing the Market Connection System and directly with third-party vendors
- Plan food and beverage menus for client’s special events
- Sets up and maintains presentation of catered events thought events
- Serve as liaison with clients to make sure experience Is the best possible
- Ensure compliance with industry guidelines for monthly inspections – cleanliness, organization, refrigeration and food handling temperatures
- Provide Cafeteria managerial coverage: staff management; perform close out procedures; and, complete cash reports
- Oversee Catering production of special menus and food preparation for Hospital functions and events
- Conduct bi-monthly in-service staff training on equipment usage, portion management, food storage, inventory movement and emergency procedures.
School Food Services Manager
Department of Education
07.2006 - 10.2007
- Supervise a staff of 10 across 3 locations (Harriet Tubman Academy, Thurgood Marshall Academy & P.S
- 133) – providing an average of 650 meals daily
- Manage employees – schedule assignments, coach employees, determine training needs, and prepare & disseminate performance appraisals
- Manage all inventory and purchasing within budget parameters
- Ensure compliance with industry guidelines for monthly inspections – cleanliness, organization, refrigeration and food handling temperatures
- Oversee Snack Bar at Thurgood Marshall Academy: inventory management; staffing; perform close out procedures; and, complete cash reports
- Oversee food preparation for 3 additional programs – After School and Senior Citizens at 2 locations
- Provide catering for schools satellite programs: Big Apple Games (avg
- 5,000 meals daily) and Summer Breakfast & Lunch during the months of July and August (avg
- 75 meals per service)
- Conduct staff training on equipment usage, portion management, food storage, inventory movement and emergency procedures
- Promote healthier eating through usage of fresh foods and implementation of a salad bar.
Assistant Manager
Papa Gino’s
10.2005 - 06.2006
- Key Holder for daily shifts: open and close restaurant, supervise teams, schedule assignments, provide on floor customer service, manage delivery orders, resolve problems and close out cash registers
- Oversee inventory levels
- Provide weekly catering for local school district
- Conduct staff training on equipment usage, portion management, food storage, and customer service.
Education
Bachelor of Science Degree (Food Services Management) -
Johnson & Wales University
Associate of Science Degree (Culinary Arts) -
Johnson & Wales University
Skills
- Office Applications – Word, Excel, PowerPoint, etc
- Staff Training and Development
- Staff Management
- Strategic Planning
- Industry Applications – Market Connection System
- Time Management
Certification
ServSafe Certification
References
Available upon request
Timeline
Patient Service Manager II
Sodexo USA
06.2023 - Current
Catering Coordinator
Elior- Constellation Culinary
08.2022 - 04.2023
Patient Service Manager II
Compass Group -Morrison Healthcare
09.2015 - 08.2022
Patient Service Manager II
Sodexo USA
04.2012 - 08.2017
Production & Catering Manager
Sodexo USA
10.2007 - 04.2012
School Food Services Manager
Department of Education
07.2006 - 10.2007
Assistant Manager
Papa Gino’s
10.2005 - 06.2006
Bachelor of Science Degree (Food Services Management) -
Johnson & Wales University
Associate of Science Degree (Culinary Arts) -
Johnson & Wales University