Latashar Franklin
Rochester,NY
Summary
Accomplished Care Coordinator with a proven track record at Person Centered Services, adept in multidisciplinary team collaboration and extensive case management. Expertise in developing person-centered plans and ensuring regulatory compliance, demonstrating exceptional organizational skills and a commitment to enhancing client satisfaction.
Overview
9
9
years of professional experience
Work History
Float Care Coordinator
Person Centered Services
01.2023 - Current
- Developed a comprehensive, person-centered Life Plan with the individual and their circle of support team.
- Supported the individual in the planning process to ensure that the individual directs the process to informed decisions and choices.
- Reviewed the Life Plan, consent and authorizations with individuals entire interdisciplinary team.
- Effectively manage a tiered caseload, while tailoring services to individuals needs.
- Developed, completed and maintained appropriate records for each client files.
- Completed documentation and billing in CX360 in the required 48 hours deadline.
- Supported individuals in their home as well as at appointments.
- Collaborated with providers and service support team members.
- Reported and completed incident reports.
- Monitored individual satisfaction with supports and services.
- Ensured case files are in compliance with regulations and agency policies.
Birth Certificate Coordinator
Rochester Regional Health's Unity Hospital
02.2022 - 04.2023
- Obtained birth information from parent(s) using appropriate worksheet and report.
- Reviewed birth certificate worksheet for completeness and accuracy.
- Printed and reviewed pre-registration forms and compare to Electronic Health Records (EHR).
- Reviewed patients records and other resources as needed to obtain required birth information.
- Entered birth certificate information into the SPDS application and information gathered will electronically transported to NYS Department of Health over the Health Commerce System network.
- Reported and transmitted birth certificate information in a timely manner as required by state.
- Obtained signature(s) from parent(s) for birth certificate and other specific programs.
- Completed, changed or updated information within the EHR.
- Coded using ICD - 10 - for infants according to place of birth, type of delivery, weight, height and abnormalities.
- Obtained delivering physician's signature for approval.
- Made copy of birth certificate packet, submit to HIM. Vital records and scan to hospital's database.
- Maintained confidentially with all protected health information (PHI) and HIPPA related information.
Customer Service Representative (CSR)
Angels In Your Home
05.2022 - 01.2023
- Ensured a seamless, complete and effective enrollment process.
- Received high volume inbound and outbound calls from prospective consumers, caregivers or pending enrollees.
- Managed a high open caseload until the enrollment process was completed.
- Provided exceptional customer service and positive experience for potential consumers/caregivers.
- Communicated with a variety of health plans regarding patient benefits and obtaining authorizations.
- Directed consumers, caregivers, and pending enrollee's to the correct departments.
Family Coordinator
Lifetime Assistance, Inc.
05.2015 - 05.2022
- Designed, implemented, and assessed support plans for consumers/families.
- Documented services provided through
- Listened attentively to consumers/families' needs related to care of [Type] clients and found practical and creative solutions.
- Visited families in home, work, and medical facilities to provide information and support.
- Contacted referrals and outside agencies on behalf of family to follow up on provided services.
- Supported families through needs such as [Type] by providing information, referrals and connections.
- Helped families navigate complex systems such as [Type] to make informed decisions for themselves and [Type] clients.
- Built warm, caring relationships with families to ease burden of complex client needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Documented data and completed accurate updates to case records.
Education
Bachelor of Science - Organizational Management
Keuka College
Keuka Park, NYSkills
- Multidisciplinary team collaboration
- Interdepartmental Collaboration
- Case Management
- Medical terminology understanding
- Documentation
- Scheduling, Organizational Skills
- Database coordination
- Organizational standards
- Policy Adherence
Notary
Services include witnessing the signing of important documents, taking affidavits and depositions, and giving oaths.
Timeline
Float Care Coordinator
Person Centered Services
01.2023 - Current
Customer Service Representative (CSR)
Angels In Your Home
05.2022 - 01.2023
Birth Certificate Coordinator
Rochester Regional Health's Unity Hospital
02.2022 - 04.2023
Family Coordinator
Lifetime Assistance, Inc.
05.2015 - 05.2022
Bachelor of Science - Organizational Management
Keuka College
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