Latasha RENEE Harris

• Tracked and coordinated responses to patient suggestions for improvements and complaints
• Delegates tasks and empowers a team of 40 (onshore and offshore) employees to take responsibility for roles and goals through accountability and regular feedback
• Assessed compliance risk, identified root cause of compliance exceptions, and developed corrective actions plans to ensure effective-wide internal controls are in place
• Consulted with the corporate attorneys as needed to investigate/resolve difficult legal compliance issues
• Collaborated with Human Resources Department on plan of action and regulations
• Negotiated Managed Care Contracts and worked closely with Value Analysis Team
• Facilitated negotiations with complex contracts and coordinating with various departments, Legal, Compliance, Accounting and Senior Leadership
• Over 6 years direct Network Management and Contract Negotiations
• Conducted Benchmarking & Gap Analysis for a Quick Turnaround design to increase REVENUE & identify problem areas and issues with coding, billing, denials, authorizations, staffing and credentialing
• Added numerous Ancillary Services (Depression, Alcohol Screens, Telehealth and Wellness screens
• eCW SME (Subject Matter Expert) for Training and Software Support- Physician Practices
• Managed several Physician Clinics, Hospitals 10 – 125 beds Revenue Cycle Department as Interim Revenue Cycle Director, Business Office Director, Support Liaison and Management Consultant
• St Joseph Candler- Savannah, Georgia
• Chambers Health (CAH hospital)- Anahuac, Texas
• St Joseph Hospital -Houston, Texas
• Olean General Hospital -Olean, New York
• Catholic Health – Buffalo, New York
• St. Mary Hospital-Chicago, Illinois
• Numerous eCW SME (Subject Matter Expert) Consulting Projects
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Trained and mentored 70 new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Facilitated team-building exercises to foster collaboration between department members.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Collaborated with subject matter experts to create accurate training content.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Provided one-on-one mentoring to help individuals reach their full potential.
• Facilitated virtual, in-person and blended learning sessions.
• Analyzed and evaluated training effectiveness and program outcomes.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Trained and guided team members to maintain high productivity and performance metrics.

Engaged as Director of Coding and Compliance and was quickly promoted to serve as Interim Director of Revenue Cycle Operations

• Handled training, and managing a staff of 35 employees
• Managed the daily operations of the Central Billing Office for Family Practice, Pediatrics, Cardiology, OBGYN, Rheumatology, Urgent Care and Travel Medicine
• Reduced AR Days from 60 to 23 days in less than 1 year by implementing better policies, training and interactions from staff
• Managing the Accounts Receivable, Aging, Collections and Coding Departments

• Conducted over 100 Training Classes and implementations on eCW EMR
• ECW SME (Subject Matter Expert)
• Tested and assisted with Device Setup, developed web-based learning modules, assisted with clearinghouse selection/setup
• Resolved issues with support (Remedy Tickets)
• Assisted Project Managers with Provide issues and additional support
• Assisted with Templates, Meaningful Use, Go-Live and anything EMR IT Related

• Developed and Revised the curriculum and taught numerous classes for the Health Information Specialist Program, which consisted of Anatomy, Physiology, Medical Terminology, Medical Coding
• Provide office hours for students
• Wrote course materials
• Taught Certification Prep Classes, CCS, CCS-P, CPC and CCA Student retention was above 98.9% student surveys of instructor was around 99%
• Followed up with medical staff regarding missing information in patient records.
• Researched and resolved medical record discrepancies.