LaTasha S. Kaiser
Orange Park
Summary
My professional success has been attributed to interpersonal skills, the ability to communicate clearly across all lines of business while handling multiple priorities, problem resolution, and providing a quality customer experience. Focused on mitigating company risks while meeting profit goals by making strategic decisions based on sound criteria as skilled Founder & CEO.
Overview
27
27
years of professional experience
Work History
01.2007
- Earned the $250k Gold Sapphire Ring 2007 Earned the Annual Year-End Sales Celebration to Puerto Rico 2008 Ranked within the top 35 Agents
Founder & CEO
Kravegan LLC Where Food Is Love
6001-21 Argyle Forest Blvd PMB 166, Jacksonville,
03.2018 - Current
- Created organization's mission and vision statements for use by employees.
- Developed and created all recipes, key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Furthered brand awareness through 3rd Party delivery services and corporate catering.
- Maintained P&L and shouldered corporate fiscal responsibility, resulting in profitability while operating within the declining Mall business model.
- Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw business-wide changes to modernize procedures and organization.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Treasury F&S Sr. Service Specialist
Bank of America
Jacksonville, FL
09.2018 - 06.2019
- Streamlined service operations for increased efficiency, implementing new processes and procedures.
- Enhanced customer satisfaction by resolving complex service issues promptly and effectively.
- Developed strong relationships with clients by providing exceptional support and ensuring their needs were met.
- Increased department productivity with strategic task prioritization and effective time management.
- Mentored junior team members to improve their skills and overall performance in the workplace.
- Collaborated cross-functionally to troubleshoot and resolve challenging technical problems for customers.
- Managed a diverse portfolio of client accounts, ensuring consistent service quality and timely issue resolution.
- Conducted detailed analysis of customer feedback data, using insights to drive continuous service improvements.
- Facilitated smooth transitions during onboarding processes for new clients, minimizing disruptions to their operations.
Loss Mitigation Mortgage Underwriter
Bank of America
Jacksonville, FL
08.2012 - 09.2018
- Reviewing, analyzing, approving and underwriting unusual or complex individual loan modification packages on GSE, Non-GSE, FHA, VA, and other Government investors
- Reviewing financial statements, credit reports, applicable ratios (debt ratios & loan-to-value), evaluating, examining transactions to ensure accuracy and completeness, preparing formal reports for review
- Ensuring documents are consistent to company, industry, and regulatory guidelines
- Implementing fraud detection techniques, performing compliance reviews, renegotiations of loans based on lending guidelines, explaining the rationale behind the credit decision
Provider Enrollment Analyst
First Coast Service Options
07.2010 - 08.2012
- Conduct research, resolve problems and respond to telephone, written inquiries, and web applications from providers
- Identify cases of suspected fraud by interacting with Quality Control and Compliance
- Research and develop for additional information as needed to complete the enrollment application
- Act as customer service liaison to ensure that complex issues are resolved timely
- Interact daily verbally and in writing with Physicians, Attorneys and Credentialing departments
Licensed Insurance Sales Agent
Della Porta Agency
12.2009 - 07.2010
- Specializing in Individual and Small Group Health Insurance benefits with carriers such as:
- BlueCross/BlueShield, Aetna, Cigna, UnitedHealth Care, Humana,
- Enrolling Individuals in Medicare Supplements and Medicare Rx plans
- Process and ensure employee benefit election data and employment data is accurate for
- HR/Payroll system input
- 2
- Completing a full needs analysis and underwriting health and lifestyle qualifications to meet the customers' needs and objectives
- Structuring Health, Life, and Long Term Care policies according to the clients needs for adding and terminating participation, qualifying events, claim resolution, change reporting reconciliation and approval of health, dental, life insurance and other benefits
Licensed Insurance Sales Agent
Select Quote Insurance Service
11.2008 - 12.2009
- Building, managing and controlling my pipeline
- Completing a full needs analysis and underwriting health and lifestyle qualifications to meet the customers' needs and objectives
- Presenting rates and selling Term life insurance
- Crossing selling AD&D and final expense policies
- Working closely with underwriting to ensure policy applications are approve
Licensed Insurance Sales Agent
PMA/Conseco
08.2006 - 12.2009
- Coordinate and process enrollments of Worksite Supplemental Health Insurance Policies, such as: Cancer and Heart with Intensive Care, Accident/Sickness Disability policies
- Lead annual open enrollment of employee benefit programs
- Assisting clients with terminations, status changes, submitting and resolving claims issues
- Conducting benefit presentations for New Group Development
- Provide benefit orientation for new hires during employee orientation and follow-up to ensure new employees enroll in desired benefit programs to ensure their needs and objectives are met
- Trained new field Agents
- Conducted Lunch and Learn presentations
Licensed Insurance Agent
New York Life Insurance Company
12.2005 - 08.2006
- Sold Insurance Policies, such as:
- Whole and Term, Universal Life, Long Term Care and Annuities
- Completing a full needs analysis and underwriting health and lifestyle qualifications to meet the customers' needs and objectives
- Prospecting and servicing clients by making 25 outbound calls daily
- Conducting Lunch and Learn presentations
- Agent of the 1st and 2nd
- Qtr in new Life policies
- Agent of the month for January, February, March, April, and May
- Working closely with underwriting to ensure policy applications are approved
Loan Originator
H&R Block Option 1
02.2005 - 11.2005
- Analyze credit reports and associated documentation, analyzes appraisals, qualifies and classifies loans according to Company guidelines
- Originating loans from current H&R/Option 1 Portfolio
- Originating and closing Prime & Sub prime loans
- Consistently exceeding monthly sales goals by 115%
- Multi-tasking by taking 25 inbound calls/50 outbound calls and managing my pipeline
- Process over the phone applications, analyzing credit reports, income and asset documents
- Processing the file originated until closing
Loan Originator
Centex Home Equity
06.2004 - 02.2005
- Analyze credit reports and associated documentation, analyzes appraisals, qualifies and classifies loans according to Company guidelines
- Originating loans from numerous lead sources
- Consistently exceeding monthly sales goals by 115%
- Multi-tasking by taking 50 to 75 inbound calls and managing my pipeline
- Processing over the phone applications, analyzing credit reports, income documents, and assets
Loan Originator
PHH/Cendent Mortgage
09.2001 - 06.2004
- Analyze credit reports and associated documentation, analyzes appraisals, qualifies and classifies loans according to Company guidelines
- Originated Loans from Financial Advisors and or direct Merrill Lynch Priority clients ($500k- $2million)
- Consistently exceeding monthly sales goal by 125-150%
- Multi-tasking by taking 50 to 75 inbound calls and managing my pipeline
- Processing inbound and outbound phone applications, analyzing credit reports, income and assets documents
- Assisted in Training New Representative in side-by-side and Classroom presentations
Inbound Executive
01.1999 - 09.2001
- Provide technical support to the Executive Officers
- Handling both telephone and research inquiries placed to the Executive Officers
- Providing account synopsis to produce a root cause analysis with excel spreadsheets to provide trends
- Assist legal Department with account synopsis for litigation purposes
Homeside Lending
03.1997 - 09.2001
Training Assistant/Trainer
03.1999 - 05.1999
- Providing technical support to Senior Trainers
- Conducting specialized enhancement training for existing representatives
- Facilitating new hire MSP/CPI and ALSS system training
Services Rep/Senior Acct. Specialist
Inbound Priority
03.1997 - 12.1998
- Providing premier service to preferred sellers, such as Banc One, Barnett/Nations Bank and
- Bank Boston
- Handling both inbound calls and research inquiries from both internal and external customers
- Researching and responding to executive inquiries and escalating issues referred by
- Management
- Responding and resolving escalated issues for Correspondent Lenders
- Handling both telephone and research inquiries from both internal and external customers
- Researching and responding to executive inquiries and escalating issues referred by
- Management
- Responding and resolving escalated issues for Correspondent Lenders
Education
Business Administration
Florida Community College
Course Completion Certificate - Business Economics
Jim Moran Institute For Global Entrepreneurship
4651 Salisbury Rd, Ste 151, Jacksonville, FL 3225610.2022
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The Church Group Worldwide, School of Ministry and Education
09.2007
Skills
- Product Education
- Complaint Handling
- Corporate Financial Statements
- Customer Accounts Management
- Invoice Preparation
- Networking and Partnership Development
- Oral and Written Comprehension
- Active Listening and Learning
- Analytical and Critical Thinking
- Economics Understanding
Websites
Accomplishments
- Insurance Licenses 215 (Life, Health, and Annuities) #P003657 and LOMA 280
- Sales/Call Escalation Series and Customer Service/Client Interaction Certification
Additional Information
Celebrity Catering events:
New Edition
Erykah Badu
Tabitha Brown
Timeline
Treasury F&S Sr. Service Specialist
Bank of America
09.2018 - 06.2019
Founder & CEO
Kravegan LLC Where Food Is Love
03.2018 - Current
Loss Mitigation Mortgage Underwriter
Bank of America
08.2012 - 09.2018
Provider Enrollment Analyst
First Coast Service Options
07.2010 - 08.2012
Licensed Insurance Sales Agent
Della Porta Agency
12.2009 - 07.2010
Licensed Insurance Sales Agent
Select Quote Insurance Service
11.2008 - 12.2009
01.2007
Licensed Insurance Sales Agent
PMA/Conseco
08.2006 - 12.2009
Licensed Insurance Agent
New York Life Insurance Company
12.2005 - 08.2006
Loan Originator
H&R Block Option 1
02.2005 - 11.2005
Loan Originator
Centex Home Equity
06.2004 - 02.2005
Loan Originator
PHH/Cendent Mortgage
09.2001 - 06.2004
Training Assistant/Trainer
03.1999 - 05.1999
Inbound Executive
01.1999 - 09.2001
Homeside Lending
03.1997 - 09.2001
Services Rep/Senior Acct. Specialist
Inbound Priority
03.1997 - 12.1998
Business Administration
Florida Community College
Course Completion Certificate - Business Economics
Jim Moran Institute For Global Entrepreneurship
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The Church Group Worldwide, School of Ministry and Education