LaTashia Brooks

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Improved marketing to attract new customers and promote business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Evaluated the effectiveness of existing internal controls related to taxes and recommended improvements as needed.
• Increased company revenue by identifying potential tax savings opportunities through research and analysis of current tax laws.
• Reduced tax liabilities for clients through effective tax planning strategies and analyzing financial data.
• Conducted targeted tax research to facilitate informed project planning and compliance efforts.
• Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
• Managed multiple client accounts concurrently, prioritizing tasks effectively to meet tight deadlines during busy seasons.
• Developed strong relationships with clients by providing excellent customer service and addressing their concerns promptly.
• Maintained confidentiality of sensitive client information while adhering to strict ethical standards throughout all aspects of work history section job duties.
• Attended continuing education and [Type] courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
• Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
• Conducted thorough reviews of client financial statements to identify errors or inconsistencies that could impact their tax obligations.
• Maintained regulatory compliance by staying up-to-date on changing tax laws, regulations, and reporting requirements.
• Enhanced tax compliance by accurately preparing and filing federal, state, and local tax returns for businesses and individuals.
• Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
• Analyzed tax issues and made recommendations for remediation to management.
• Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
• Researched tax issues and stayed current on all federal and state tax laws.
• Prepared tax returns for individuals and businesses.
• Professionally negotiated and dealt with taxpayers in confrontational situations.

• Enhanced client satisfaction by addressing their needs promptly and providing personalized solutions.
• Utilized data-driven insights for enhancing account management strategies resulting in higher customer satisfaction levels.
• Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
• Conducted regular check-ins with clients to ensure satisfaction and proactively address potential issues.
• Streamlined internal processes for efficient client communication, reducing response time significantly.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Documented data and completed accurate updates to case records.
• Achieved high client retention rates through consistent follow-ups and timely resolution of concerns.
• Logged and responded to client inquiries to improve service processes.
• Managed a diverse portfolio of clients, maintaining a high level of professionalism at all times.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Coordinated with cross-functional teams to resolve complex client issues swiftly, ensuring minimal disruption to services.
• Developed strong relationships with clients by establishing trust and understanding their unique requirements.

Resolved issues with systems, hardware and telephones quickly and accurately.

• Resolved complex technical issues for better client experience and smoother operations.
• Improved customer satisfaction by providing timely and efficient technical support to clients.
• Walked individuals through basic troubleshooting tasks.
• Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
• Maintained detailed records of customer interactions, documenting resolutions for future reference.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Reviewed internal processes regularly, suggesting improvements that led to reduced average call times and increased customer satisfaction.
• Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
• Stayed current with industry trends and emerging technologies, providing informed support to customers.
• Managed high call volume efficiently, addressing customer concerns promptly and professionally.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented support interactions for future reference.
• Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.

• Used POS system to enter orders, process payments and issue receipts.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Operated cash register to record transactions accurately and efficiently.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Built relationships with customers to encourage repeat business.
• Performed cash, card, and check transactions to complete customer purchases.
• Answered questions about store policies and addressed customer concerns.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.

• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Kept employees operating productively and working on task to meet business and customer needs.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Promoted a positive work environment through open communication and constructive feedback.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.

• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Kept employees operating productively and working on task to meet business and customer needs.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Promoted a positive work environment through open communication and constructive feedback.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Scheduled staff to establish adequate coverage during peak business hours.
• Trained and mentored new employees to maximize team performance.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.