Dynamic professional with a proven track record in complaint resolution and technical troubleshooting, honed at Golden Corral Buffet and Grill. Expert in fostering strong teamwork and delivering high-energy customer service, leading to significant improvements in customer satisfaction. Skilled in streamlining processes for efficiency, my innovative strategies have consistently exceeded sales targets and enhanced team performance.
Hi, I’m
Latashia Harris
HATTIESBURG,MS
Summary
Overview
15
years of professional experience
Work History
Golden Corral Buffet and GrillHattiesburg, MS
Customer Service Representative
01.2012 - Current
Job overview
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Took special orders in person and over telephone, generating additional revenue every month.
- Implemented innovative methods for streamlining the customer service process.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Smyrna Divine Wine and SpiritsSmyrna, TN
Wholesale Manager
11.2009 - 03.2011
Job overview
- Monitored customer feedbacks and complaints to ensure timely resolution of issues and improved customer satisfaction.
- Ensured compliance with safety regulations in the workplace environment.
- Coached team members on product knowledge and selling techniques to exceed sales targets.
- Performed regular audits of warehouse processes and procedures ensuring compliance with established standards and protocols.
- Provided guidance and support to subordinates in resolving complex operational issues promptly.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Analyzed market trends, monitored competitor activity, and identified customer needs to develop new products.
- Collected documentation to assemble new purchase order contract folders.
- Represented companies in negotiating contracts and formulating policies with suppliers.
- Managed day-to-day operations of the wholesale department including budgeting, forecasting, staffing and scheduling requirements.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Organized and prioritized projects.
- Negotiated contracts with vendors for purchase of goods or services at best prices.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Maintained relationships with existing customers while prospecting for new ones.
- Established pricing policies for wholesale customers in accordance with company objectives.
- Resolved conflicts between employees or departments within the organization effectively.
- Reviewed invoices from suppliers prior to payment processing ensuring accuracy of billing information provided by vendors.
- Collaborated with marketing teams on product launches or other initiatives that could positively impact sales figures.
- Verified purchase requisitions by comparing items requested to master list.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Implemented promotional activities such as trade shows, advertising campaigns. to drive revenue growth.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Tax ProsOnline
Tax Liscense from Tax Prep
04-2019
University Overview
Skills
- Account updating
- Complaint resolution
- Scheduling
- Strong teamwork
- Technical troubleshooting
- High-energy attitude
Accomplishments
Accomplishments
- Excellent Customer Service Award, 2013, 2019, 2021 and 2024
- Hospitality Award
- Server Training Award
- Front of the House (FOH) Training Award
References
References
References available upon request.Timeline
Customer Service Representative
Golden Corral Buffet and Grill
01.2012 - Current
Wholesale Manager
Smyrna Divine Wine and Spirits
11.2009 - 03.2011
Tax Pros
Tax Liscense from Tax Prep
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