LATASHIA MILLER
LANSDOWNE,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
CurrentTransportation Security Officer
Transportation Security Administration
Philadelphia, PA
05.2012 - Current
- Maintained working knowledge of security policies and procedures
- Assisted supervisors to identify and resolve security issues on the checkpoint
- Communicate to coworkers and supervisors through wireless audio systems
- Proactively acknowledged, greeted and assisted passengers on the security checkpoint
- Assisting with investigations of incidents and preparing incident reports or other documents that convey required information
- Trained new hires in security checkpoint procedures
- Responding to breaches of security and emergency situations
- Have been named Employee of the Month
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined operations to improve process efficiency.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Sales Associate
Target
Springfield, PA
02.2010 - 05.2012
- Proactively acknowledged, greeted and assisted customers in the store
- Served multiple customers, discovered their needs, and made recommendations to generate sales
- Maintained working knowledge of store's policies and procedures
- Enhanced product knowledge utilizing limited resources
- Offered customers with exemplary and timely service
- Assisted supervisors to identify and resolve issues in the store
- Built and maintained internal and external customer satisfaction
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
Sale Associate
Walmart
Glenolden, PA
10.2009 - 12.2009
- Offered customers with exemplary and timely service
- Proactively acknowledged, greeted and assisted customers in the store
- Served multiple customers, discovered their needs, and made recommendations to generate sales
- Maintained working knowledge of store's policies and procedures
- Built and maintained internal and external customer satisfaction
- Assisted supervisors to identify and resolve issues in the store
- Enhanced product knowledge utilizing limited resources
Education
High School Diploma -
West Catholic High
Skills
Microsoft Word, Excel, and PowerPointundefined
Timeline
CurrentTransportation Security Officer
Transportation Security Administration
05.2012 - Current
Sales Associate
Target
02.2010 - 05.2012
Sale Associate
Walmart
10.2009 - 12.2009
High School Diploma -
West Catholic High
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