LaTashia ONeal

• Oversee daily shift operations of the hospital call center.
• Answer high-volume inbound calls from patients, family members, and staff.
• Assist callers with the patient meal ordering process based on dietary restrictions.
• Ensure menu orders align with physician-prescribed diets.
• Communicate concerns to dietitians and management for timely resolution.

• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.

Handled inbound calls from Medicare members regarding prescriptions.

Processed payments via credit card and electronic checks.

Contacted doctor offices for prescription renewals.

Updated member records, including contact and insurance information.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Verified auto, home, boat, and commercial property insurance coverage.

Communicated with insurance agents and clients to obtain current policy details.

Sent faxes and maintained accurate records.

Averaged 90+ calls per day to ensure compliance and documentation.

Conducted inbound and outbound calls for health-related surveys.

Collected feedback on healthcare plans and physician visits.

Issued gift card incentives to members after wellness checkups.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
• Maintained patient confidentiality in line with HIPAA regulations.