Latashia Parker

• Continued successful KPIs in Theater Operation.
• Maintained Guest Satisfaction in post pandemic environment.
• Achieved revenue and profit targets through solid promotional and budget control strategies and Movie Selection/Scheduling.
• Sustained a healthy team culture during leadership transitions.
• Point of contact for all celebrity guest that visit Westlake Theater
• Setting up Movie schedule on Vista and 30/30 working with Film and Higher management.
• Coordinating workflow with Movies, Food & Beverage, Events and market share trends.
• Identifying strengths in team members and encouraging them in their respective positions.
• Confident in hiring for team growth, terminations and disciplinary actions.
• Sound decision making under pressure and leading others to operate in stressful conditions.

• Front of the house opening team for new theater hybrid connection w/Netflix and Cinepolis
• Hire and train for all positions including server/bartender/kitchen
• Create opening standards for operations
• Create lasting procedures to ensure success for the building
• Manager on hand experience including, Opening and Closing Tasks, Vista, Cinema manager, back office, cash desk, manage breaks, take ones with the team daily to achieve daily goals, menu changes, promotional items and upcoming events. Daily Store Logs and Task Lists. Daily Guest Interactions.
• Event Coordinator, execution and break down, proficient with Gather, and assist High Profile Guests.
• Bar Experience- Handling high volume settings, Placing Orders, Inventory, Bartender experience.
• In Seat Dining- manage prime shows. Encouraged and held server team accountable during each shift.
• Projection experience with Screenwriter, Dolby and Barco projectors.
• Inventory specialist between departments, Sysco, Lavazza, ICEE, Vistar.

• Assisted clients with nutritional and dietary needs as indicated by the facilities
• nutritionist and interdisciplinary team members per policy program
• Documentation of clients’ moods/reflections
• Helped with one and one clients in crisis situations
• Ensured that documentation accurately reflects all changes in clients

conditions and notifies the treatment team per policy program

• Maintained constant communication with licensed staff regarding clients

compliances

• Oversaw clients during programming hours to ensure their safety, provided

support during meal groups

• Created safe space for clients to process in non-processing groups
• Reinforced programming protocols during group and create community

space

• Successfully opened the Bay Theater in the Pacific Palisades from the ground up.
• Reduced turnover and developed a high performing team through morale-boosting strategies such as employee appreciation days and effective training policies.
• Protected assets by setting effective access policies and monitoring security risks.
• Planned and executed events of all scales for high end clients and local guests.
• Successfully trained and executed bar teams in Pacific Palisades, West Hartford Connecticut, Gaithersburg Maryland, Hackettstown New Jersey and San Mateo California.
• Maintained a great par with guest and local families in the surrounding neighborhoods
• Determined staff needs, recruit staff and managed staff
• Assess development needs and train and coach staff
• Set and monitored quality and service standards for staff
• Organized and adjust staff and schedules in accordance with available

resources and labor regulations

• Palisades Theater maintained the highest Per Cap 2019, $18.71.
• Outreach within the community. The Crayon Collection – Project Giving Kids.
• Resolved customer complaints promptly
• Maintained Guest Satisfaction Scores above 80%.
• Monitored cleanliness and hygiene of bar area
• Promoted and practiced compliance with fire, health, safety, and hygiene

standards and regulations

• Oversaw accurate cash-up procedures and ensure necessary paperwork was

completed

• Generated and presented financial reports

• Top scored secret shopper score
• Served food and drink to facility residents, employees, or patrons
• Assisted with seating, setting up events
• Cleaned and maintain my area as needed
• Greeted guest and kept communication with guest regarding orders, comments, and complaints
• Accepted payments from customers and made change as necessary
• Demonstrate genuine hospitality while greeting and establishing rapport

with guests

• Responsible for ensuring Quality Control of all food ordered prior to serving

customers

• Guide guests through menus while demonstrating thorough knowledge of the

food, beverages, and ingredients

• Upsell by directing customers to meal add-ons and specialty drinks of

perceived value to increase sales

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served high customer volumes during special events, nights, and weekends.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Bussed and reset tables to keep dining room and work areas clean.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.