LaTashia Revely
Lynchburg,VA
Summary
Organized and dependable Customer Service Representative successful at managing multiple priorities with a positive attitude. Detail-oriented with strong analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Account Representative and Refund Coordinator
University Of Lynchburg
Lynchburg, VA
04.2017 - Current
- Completes Loan verification requests
- Process monthly auto draft payments
- Daily use of negotiation and conflict resolution skills
- Code, process, and update third party accounts
- Process refunds due to overpayments
- Answers parent/student questions via email, telephone, and virtual/ in person meetings
- Prepare, maintain and process a variety of confidential correspondences, records, and reports
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Process monthly auto draft payments
- Maintained accurate records of customer accounts, payments and payment plans.
Student Account Representative
Liberty University
Lynchburg, VA
06.2015 - 04.2017
- Answered inbound calls to assist parents and students with account questions
- Responsible for responding to questions via online chat
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Collaborated with other departments to verify customer compliance with payment plans.
- Maintained consistently high success rate of collecting on overdue accounts.
- Conducted orientation sessions and organized on-the-job training for new hires.
Institutional Research Assistant
University Of Lynchburg
Lynchburg, VA
05.2014 - 06.2015
- Filed paperwork and submitted reports to upper management.
- Analyzed current data records to provide detailed reports.
- Managed and organized documents for data entry tasks.
- Evaluated source documents to locate needed information.
- Created spreadsheets for more efficient recordkeeping.
- Scanned documents and saved in database to keep records of essential organizational information.
- Checked for accuracy by verifying data and records.
- Compared transcribed data with source document to detect and correct errors.
Education
Master of Arts - Business Administration
University of Lynchburg
Lynchburg, VA01.2025
Graduate Certificate - Literacy Studies
University of Lynchburg
Lynchburg, VA12.2018
Master of Arts - Addiction Counseling
Liberty University
Lynchburg, VA05.2017
Skills
- Payment processing
- Correspondence Management
- POS systems
- Issue resolution
- Payments Posting
- Invoice and Payment Tracking
- Billing Data Verification
- Manual Processing
- Billing Statement Management
- Collections
- Exceptional Telephone Etiquette
- Client Relations and Retention
Timeline
Account Representative and Refund Coordinator
University Of Lynchburg
04.2017 - Current
Student Account Representative
Liberty University
06.2015 - 04.2017
Institutional Research Assistant
University Of Lynchburg
05.2014 - 06.2015
Master of Arts - Business Administration
University of Lynchburg
Graduate Certificate - Literacy Studies
University of Lynchburg
Master of Arts - Addiction Counseling
Liberty University