Latashia Whitfield
Cypress,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Administration Assistant
OUT DA MUD TOWING, LLC
Spring, TX
10.2021 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained clean reception area to promote positive, professional environment for clients.
Office Manager
Diamond Wellness & Health Center
Houston, TX
06.2017 - 04.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained computer and physical filing systems.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Manager
Great American Moving & Storage
Houston, TX
05.2012 - 04.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Receptionist Clerk
CRB Tax Services
Houston, TX
03.2009 - 10.2011
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
Photo Lab Supervisor
CVS Pharmacy
Houston, TX
06.2008 - 09.2009
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training, and supervision.
Education
High School Diploma -
Master Senior High School
Houston, TX05.2004
Skills
- Office administration
- Spreadsheet management
- Meeting minutes
- Process optimization
- Appointment Scheduling
- Patient Charting
- Scheduling
- Office management
- Staff Management
- Patient Scheduling
- Customer and client relations
- Supervising staff
- Employee training and development
- Employee timesheet processing
- Attendance record management
Timeline
Administration Assistant
OUT DA MUD TOWING, LLC
10.2021 - Current
Office Manager
Diamond Wellness & Health Center
06.2017 - 04.2020
Customer Service Manager
Great American Moving & Storage
05.2012 - 04.2017
Receptionist Clerk
CRB Tax Services
03.2009 - 10.2011
Photo Lab Supervisor
CVS Pharmacy
06.2008 - 09.2009
High School Diploma -
Master Senior High School
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