Latashia Williams
Denton,TX
Summary
Resourceful Delivery Supervisor recognized for maintaining high productivity levels and efficiently completing tasks. Skilled in route optimization, team leadership, and effective communication. Excel at time management, problem-solving, and adaptability to ensure smooth operations.
Overview
10
10
years of professional experience
Work History
Market Delivery Supervisor
XDT# 3364 Lowes Supply Chain
Denton, TX.
01.2023 - Current
- Trained new employees on company policies and procedures related to the business operations.
- Managed inventory levels by tracking product usage and ordering supplies as needed.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Investigated any delays or discrepancies in delivery services immediately upon notification.
- Coordinated with dispatchers to ensure smooth transition between loading and unloading activities at warehouses.
- Performed regular reviews of employee performance related to quality assurance standards.
- Adjusted staffing needs based on changes in volume or seasonal demands within the organization.
- Coached professional development opportunities for team members with career development plans.
- Analyzed market trends to identify potential opportunities for growth.
- Maintained and enforced organizational standards of performance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time.
- Monitored team progress towards achieving milestone goals.
- Resolved conflicts among team members by mediating disputes and proposing solutions.
Market Delivery Associate
Lowes PFC# 4550 Supply Chain
Charlotte, NC
02.2020 - 01.2023
- Maintained accurate logbook of deliveries and pick-ups.
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
- Notified customers prior to arrival of goods or services at their locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service daily, by phone or in person.
- Tracking trends pertaining to cancel pro customers.
- Maintained accurate records of all trainings conducted.
- Evaluated employee performance before, during, and after training sessions.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
Inventory Specialist
XDT 3302 Lowes Supply Chain
Charlotte, NC
02.2019 - 02.2020
- Maintained accurate and up-to-date inventory records.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Generated weekly, monthly, and quarterly reports on inventory movements.
- Implemented weekly claims meeting with 3PL staff.
- Performed inventory cycle counting and identified discrepancies.
- Inspected incoming materials for damage.
- Trained new employees on inventory management practices and procedures.
Head Cashier
Lowes Home Improvement# 0495
Salisbury, NC
06.2018 - 02.2019
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Trained new team members in cash register operation and customer services.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Screened applicants for hire and assisted with training individuals for cashier positions.
Head Cashier
Lowes Home Improvement# 2348
Charlotte, NC
04.2017 - 06.2018
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Trained new team members in cash register operation and customer services.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Handled customer complaints and concerns directly.
Head Cashier
Lowes Home Improvment#3026
Columbia, SC
06.2016 - 04.2017
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Created weekly schedules for staff coverage based on peak business hours.
- Identified opportunities for process improvement initiatives that would increase efficiency or reduce costs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Cashier
Lowes Home Improvment # 0174
Texarkana, TX.
01.2015 - 06.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Certificate - Office Management
Texarkana College
Texarkana, TX03-2005
High School Diploma -
Liberty-Eylau High School
Texarkana, TX05-1989
Skills
- Safety protocols and procedures
- Equipment Inspections
- Delivery Scheduling
- Decision-making capabilities
- Delivery Documentation
- Route planning expertise
- Staff Training and Development
- Team Supervision
- Issue Resolution
- Strong Work Ethic
- Logistics Management
- Performance monitoring
- Performance reporting
- Management
- Employee Motivation
Timeline
Market Delivery Supervisor
XDT# 3364 Lowes Supply Chain
01.2023 - Current
Market Delivery Associate
Lowes PFC# 4550 Supply Chain
02.2020 - 01.2023
Inventory Specialist
XDT 3302 Lowes Supply Chain
02.2019 - 02.2020
Head Cashier
Lowes Home Improvement# 0495
06.2018 - 02.2019
Head Cashier
Lowes Home Improvement# 2348
04.2017 - 06.2018
Head Cashier
Lowes Home Improvment#3026
06.2016 - 04.2017
Cashier
Lowes Home Improvment # 0174
01.2015 - 06.2016
Certificate - Office Management
Texarkana College
High School Diploma -
Liberty-Eylau High School
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