Summary
Overview
Work History
Education
Skills
Timeline
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Latashianna Jones

Lithonia,GA

Summary

Dynamic hospitality professional with extensive experience in customer service and employee training. Proven ability to resolve guest issues effectively while maintaining operational efficiency. Skilled in multitasking and problem-solving, ensuring a welcoming environment and high standards of service delivery. Adaptable and committed to enhancing guest experiences.

Overview

9
9
years of professional experience

Work History

Front Desk Night Auditor

Sonesta Select Hotel
Atlanta, GA
02.2025 - Current
  • Coordinated daily operations and efficiently collected payments for new reservations.
  • Welcomed guests at front desk, fostering friendly interactions during check-in.
  • Handled phone inquiries from guests seeking assistance or hotel service information.
  • Audited accounts receivable postings to ensure accuracy of guest folio charges.

Hotel Front Desk Supervisor

Sonesta ES Suites
Plantation, FL
04.2023 - 02.2025
  • Oversaw recruiting, interviews and new employee hiring.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Responded to and resolved guest issues or complaints.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.

Assistant Manager

Planet Fitness
Lauderdale Lakes, FL
10.2021 - 02.2023
  • Supervised gym staff, delivering training guidance and performance feedback to uphold service standards.
  • Conducted regular facility inspections, ensuring cleanliness, safety, and compliance with health regulations.
  • Managed inventory levels and ordering processes, minimizing waste while ensuring sufficient supplies for daily operations.

Office Assistant

SunFire High School
Orland Park, FL
07.2016 - 06.2020
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Provided administrative support to multiple departments as needed.
  • Referred to student performance data to set educational goals and standards.

Education

High School Diploma -

Dillard High School
Sunrise, FL
06-2015

Skills

  • Multitasking and time management
  • Problem solving
  • Employee training
  • Customer service and relations
  • Empathy and professionalism
  • Adaptability and patience

Timeline

Front Desk Night Auditor

Sonesta Select Hotel
02.2025 - Current

Hotel Front Desk Supervisor

Sonesta ES Suites
04.2023 - 02.2025

Assistant Manager

Planet Fitness
10.2021 - 02.2023

Office Assistant

SunFire High School
07.2016 - 06.2020

High School Diploma -

Dillard High School

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Latashianna Jones