La Tashua Moore
Columbia,KY
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying business needs to develop and deliver creative solutions. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Digital Team Lead
Wal-Mart Supercenter
Frankfort, KY
09.2023 - Current
- Conducted exit interviews with departing employees to identify areas of improvement in the organization's people management practices.
- Provided guidance to supervisors on employee relations issues such as disciplinary actions, grievances, terminations and promotions.
- Monitored organizational changes such as restructuring or reorganization initiatives to ensure compliance with relevant laws or regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Recruited new employees and built relationships, driving visibility.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Helped with employee transfers and referrals.
- Handled employee discipline and termination to address policy infractions.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
People Lead or HR
Walmart
Frankfort, KY
04.2022 - 09.2023
- Hiring and training new associates and following up on training of compliance requirements
- Scheduling for the entire store to meet the daily and weekly business need as well market goals
- Reviewing data to complete needs for the store and each position in the store
- Follow up with timesheets and I9's, meal exception and attendance.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Analyzed employee feedback surveys to identify trends in morale or dissatisfaction levels within the workforce.
- Created and maintained job descriptions for all positions in the organization, ensuring accuracy of roles and responsibilities.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Provided guidance to supervisors on employee relations issues such as disciplinary actions, grievances, terminations and promotions.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Recruited new employees and built relationships, driving visibility.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Aligned HR policies with federal and local regulations.
- Provided HR consultation services to leadership and department heads.
- Coordinated recruitment activities including job postings, interviewing candidates, background checks, onboarding and new hire orientations.
Electronics Team Lead
Walmart
Frankfort, KY
12.2021 - 04.2022
- Perform customer service and assist with cell phones pre paid and contract set up
- Help customers with tv purchases as well as cell phone accessory needs
- Teach and train price changes, merchandising, setting Modular's
- Cash handling needed and training on the register.
Front End Team Lead
Walmart
Campbellsville, KY
03.2021 - 11.2021
- Customer service is the number one priority
- Working with cashiers to help customers in the best way possible
- Ensure that the end of the business day is closed out properly and able to create deposits to send to the bank
- Help investigate cash long and shorts and communicate the issues to management for further investigation
- Work as a team between two shifts to communicate updates and priorities for the cashiers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Computed purchases and received and processed cash or credit payment.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Greeted customers to determine wants or needs.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Assistant Manager
Walmart
Campbellsville, KY
05.2012 - Current
- Assisting customer with service in all areas of the store
- Creating tasks for sales associates and assisting with the completion of daily task
- Create weekly schedules for direct associates
- Hold meeting with associates to discuss daily, weekly and monthly sales and goals
- Complete daily paperwork to see how sales are trending daily, weekly and monthly
- Cash handling
- Inventory Management
- Freight receivings
- Merchandising product
- Customer service by phone and educating the customer about products in the store and Walmart.com.
Customer Service Representative
Cash Express, LLC
Columbia, KY
08.2012 - 11.2012
- Cash handler
- Daily phone calls for advertising
- Distributed advertising products to local businesses
- Loan applications up to $500.
Assistant Manager
World Finance
Lexington, KY
12.2009 - 05.2012
- Loan application and processing
- Daily phone calls to past due accounts
- Yearly taxes
- Cash handler
- Approved loans up to $2000 in office.
Fast Food Worker
Dairy Queen
Columbia, KY
04.2005 - 12.2009
- Cashier
- Serve food
- Train associates on food services and the register
- Cook.
Education
Criminal justice/ human service and counseling -
Lindsey Wilson College
12.2013
Skills
- Retail Management (8 years)
- Fast Food (2 years)
- Key Holder (10 years)
- Training & Development (8 years)
- Sales (8 years)
- Management (10 years)
- Scheduling (8 years)
- Word (10 years)
- Cash Handling (10 years)
- Customer Service Skills (10 years)
- Inventory Management (8 years)
- Merchandising (8 years)
- Microsoft Excel (10 years)
- Team Building (10 years)
- Financial Services (10 years)
- Freight Experience
- Pricing
- Assistant Manager Experience
- Recruiting
- Store Management Experience
- Planograms
- Supervising Experience
- Leadership
- Restaurant experience
- Customer service
- Interviewing
- POS
- Conflict Management
- Inventory control
- Vital signs
- EMT experience
- Microsoft Office
- Computer skills
- Retail sales
- Schedule Management
- Workplace Safety
- Coaching and Mentoring
Certification
- Auto Technician, 12/01/16, 09/01/18, Certified in changing oil. Certified on dismounting/mounting a tire and balancing it. Documenting work orders for customers.
- Power Lifting Equipment, 06/01/18, 06/01/20, Certified trainer on a walkie stacker and electric power jack.
- CPR/AED, 04/01/21, 04/01/23, CPR/ AED and Childhood Head Trauma. First Aid and Bleeding Control certified. HIV/AIDS certified in the state of Kentucky for 3 years.
Timeline
Digital Team Lead
Wal-Mart Supercenter
09.2023 - Current
People Lead or HR
Walmart
04.2022 - 09.2023
Electronics Team Lead
Walmart
12.2021 - 04.2022
Front End Team Lead
Walmart
03.2021 - 11.2021
Customer Service Representative
Cash Express, LLC
08.2012 - 11.2012
Assistant Manager
Walmart
05.2012 - Current
Assistant Manager
World Finance
12.2009 - 05.2012
Fast Food Worker
Dairy Queen
04.2005 - 12.2009
Criminal justice/ human service and counseling -
Lindsey Wilson College
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