Latasia Outlaw
Chesapeake,VA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Bubbas 33. Proven ability to train new staff and maintain high standards of cleanliness and organization. Adept at multitasking in fast-paced environments while ensuring positive guest experiences and efficient cash handling.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Bubbas 33
06.2024 - 07.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on front-of-house procedures and customer interaction techniques.
- Managed cash register transactions accurately, ensuring efficient processing of customer payments.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
Crew Member
Chipotle
11.2021 - 06.2023
- Provided exceptional customer service during peak hours, ensuring a positive dining experience.
- Operated kitchen equipment safely and efficiently while adhering to health and safety standards.
- Assisted with food preparation, maintaining quality and consistency in menu offerings.
- Maintained cleanliness of workstations and dining areas, upholding hygiene standards at all times.
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Engaged with customers to take orders accurately and address inquiries promptly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Adapted quickly to changing priorities and tasks in a fast-paced environment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Nursing
Old Dominion University
Norfolk, VAHigh School Diploma -
Indian River High
Chesapeake, VA06.2023
Skills
- Customer service
- Team player attitude
- Problem-solving
- Strong work ethic
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Professional appearance
- Cash handling proficiency
- Attention to detail
- Clear communication
- Food safety knowledge
- Health and safety
- Conflict resolution
- New staff training
Timeline
Front of House Employee
Bubbas 33
06.2024 - 07.2025
Crew Member
Chipotle
11.2021 - 06.2023
Nursing
Old Dominion University
High School Diploma -
Indian River High
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