LATASKA RENEE RUFFIN
Randallstown,MD
Summary
- Strong communication and interpersonal skills.
- Exceptional ability to utilize organizational and problem solving skills.
- Ability to work independently or as part of a team with all levels of management.
- Proven ability to efficiently and effectively prioritize responsibilities to consistently meet deadlines.
- Proficient in Microsoft Word, Excel, Outlook, Lotus Notes, and Internet.
Overview
28
28
years of professional experience
Work History
Administrative Assistant/ Payroll Assistant
Centerline Construction
10.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Conducting research and compiling information for reports or presentations.
- Helping to implement new programs, procedures, methods, and systems.
- Entering payroll date, including timesheets, calculating wages and deductions, and tracking hours and commission.
- Preparing paychecks, verifying attendance and pay adjustments, and recording exemptions, leave time, transfers, or resignations.
Office Manager
PAYNE TRUCKING LOGISTIC
01.2021 - 08.2023
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Counseling any employee struggling in their role
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Creating an office budget and ensuring all employees follow it
- Monitoring office supplies and ordering new stationery, furniture, electronic as required
- Interviewing and training new office employees and organizing their employment paperwork
- Manage president of company calendars and set up meetings
- Daily expenses and prepare weekly, monthly or quarterly reports
Order Processing Associate
PERI FORMWORK SYSTEM
01.2019 - 01.2021
- Maintain regional customer database
- Enter orders/material list received from engineering into PSD via interface
- Obtain delivery confirmations
- Produce material list for yard personnel to prepare shipment
- Report excess material to supervisor
- Responsible for front desk management/Office management
- Book trucks through PERI transportation management software
Various Administrative Assignments
ROBERT HALF AGENCY
01.2018 - 01.2019
- Prepare and maintain employee personnel files, departmental forms and documents
- Coordinate and schedule interviews with candidate and hiring managers
- Prepare offer letters as well as generate repayment and employment related agreements
- Create and process requisitions for openings
- Screen incoming communications (telephone, voicemail, e-mail, paper mail, faxes, etc)
Human Resources Assistant
SMART PAIN MANAGEMENT
01.2016 - 01.2018
- Company Overview: Office closed
- Assists with recruitment efforts by scheduling candidate interviews and administering per employment assessments, backgrounds checks, and drug screenings
- Prepares all documents needed for new hire orientations
- Answer/responds to incomings calls/emails for the Human Resources Department
- Maintains all current and archived personnel records, which may include organization and reorganization, as needed
- Handles and appropriately distributes all mail
- Maintains compliance with federal and state regulations concerning employment
- Performs other duties as required and assigned
- Office closed
Various Administrative Assignments
KELLY SERVICES
01.2015 - 01.2017
- Called vendors to obtain information related to orders and entered into database
- Managed phones and took contract orders
- Maintained employee personnel files
Patient Coordinator
COMMUNITY HOME HEALTH
01.2014 - 01.2015
- Company Overview: Office closed
- Checked email daily and pulled referrals from hospitals and/or physicians
- Verified insurance and contacted patients to arrange appointments for clinicians
- Checked in daily with physicians and hospitals to provide updates on patient's health status
- Processed payroll weekly for clinicians
- Scanned orders into electronic filing system
- Maintained patient charts
- Conducted morning staff meetings and took minutes
- Ordered all supplies for the office and for clinicians
- Office closed
Client Team Coordination
GENTIVA HOME HEALTH
01.2012 - 01.2014
- Company Overview: Laid off due to downsizing
- Scheduled appointments
- Recorded and tracked patient information, including authorizations and physician's orders
- Maintained complete and accurate patient schedules, including the amount, frequency, and duration of service
- Recorded schedule updates, changes and deletions according to physician orders
- Kept Manager informed of schedule changes requiring physician's orders
- Notified records administration of outstanding documentation and provided support documentation to billing and payroll for the production of accurate and timely invoices
- Participates in the initial intake process obtaining pertinent referral information, excluding physician's orders
- Laid off due to downsizing
Customer Service Representative
NEXT DAY FLOORS
01.2010 - 01.2011
- Company Overview: Laid off due to downsizing
- Reviewed email orders that came in overnight and called customers to confirm orders
- Reviewed inventory and created orders
- Conducted account verifications and placed supply orders with vendors
- Coordinated installs with customers and performed post install calls to insure customer satisfaction
- Handled accounts payable and receivable
- Laid off due to downsizing
Customer Service Manager
PATIO.COM
01.1997 - 01.2010
- Company Overview: Relocated to Maryland
- Effectively managed five customer service representatives and five warehouse employees
- Conducted annual and mid-year performance evaluations for direct reports
- Assigned and prioritized workload to customer service representatives and assigned delivery routes to warehouse employees
- Handled escalated customer service issues and resolved within a timely manner
- Selected, trained, and developed high caliber staff
- Created reports and/or task lists related to the business
- Processed invoices for pool and patio furniture
- Managed Quality Control to ensure all services were delivered according to contractual commitments
- Relocated to Maryland
Customer Service Representative
PATIO.COM
01.1997 - 01.2010
- Responded to customer inquiries for quotes, product information and delivery requests in a timely fashion
- Processed invoices for product delivery
- Coordinated meetings between vendor and company professionals
- Provided office support to several company professionals with scheduling meetings and travel arrangements
Education
Associate - Business Management
Norwalk Community College
Norwalk, CTSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling
- Database entry
- Invoice Processing
Timeline
Administrative Assistant/ Payroll Assistant
Centerline Construction
10.2023 - Current
Office Manager
PAYNE TRUCKING LOGISTIC
01.2021 - 08.2023
Order Processing Associate
PERI FORMWORK SYSTEM
01.2019 - 01.2021
Various Administrative Assignments
ROBERT HALF AGENCY
01.2018 - 01.2019
Human Resources Assistant
SMART PAIN MANAGEMENT
01.2016 - 01.2018
Various Administrative Assignments
KELLY SERVICES
01.2015 - 01.2017
Patient Coordinator
COMMUNITY HOME HEALTH
01.2014 - 01.2015
Client Team Coordination
GENTIVA HOME HEALTH
01.2012 - 01.2014
Customer Service Representative
NEXT DAY FLOORS
01.2010 - 01.2011
Customer Service Manager
PATIO.COM
01.1997 - 01.2010
Customer Service Representative
PATIO.COM
01.1997 - 01.2010
Associate - Business Management
Norwalk Community College
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