Latatia Walker
Customer Service Representative
North Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Foster Care Provider
Department Family Chld Svcs
Las Vegas, Nevada
05.2021 - Current
- Cared for medically fragile children in need of extensive support.
- Assisted children through recovery from difficult home or school situations.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Prepared and maintained individual beds and personal space for foster children
- Helped reunify birth families through coordinated visitation strategies
- Transported kids to mandated therapy, extracurricular activities and medical appointments
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Increased youth participation in pro-social activities by 75% through collaboration with therapist assistants and community resources
Safety Attendant
Goebel Construction Inc.
Petaluma, CA
02.2018 - 11.2020
- Monitored permitted space for worker safety and hazards.
- Educated workers and enforced safety guidelines.
- Verified monthly practice of fire drills for every work shift.
- Recognized, documented and advised on removal of hazards.
- Checked written JSAs and permits for adherence to regulations.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Reduced safety incidents by 95% by training and teaching risk management techniques, hazard identification, quality checks and documentation
- Kept record of entrants to confined space
- Informed entrants and supervisor on people entering permitted space
Customer Service Representative
Nordstrom.com
Las Vegas, Nevada
11.2015 - 08.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
High School Diploma -
Peoples High School
Vallejo Ca01.1990
Skills
- Family services
- Client needs assessment
- Flexible and Adaptable
- Self-Motivated
- Excellent Communication
- Dependable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Written Communication
- Clerical Support
- Decision Making
Timeline
Foster Care Provider
Department Family Chld Svcs
05.2021 - Current
Safety Attendant
Goebel Construction Inc.
02.2018 - 11.2020
Customer Service Representative
Nordstrom.com
11.2015 - 08.2016
High School Diploma -
Peoples High School