LaTava Hawthorne
Burlington,NC
Summary
Hardworking, detail oriented, and passionate job seeker with strong organizational skills eager to secure entry-level Sterile Processing Technician position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Healthcare Billing Specialist
LabCorp
10.2013 - Current
- Accurately enter patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Adhered to established standards to safeguard patients' health information.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
Customer Service Representative
Amazon
10.2016 - Current
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Update account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Certified Medical Assistant
FastMed
01.2013 - 12.2016
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Applied Science - Medical Assisting
ECPI University
Greensboro, NCHigh School Diploma -
Graham High School
Graham, NC05.2002
Skills
- Computer Proficiency
- Customer Service
- Medical Billing
- Phlebotomy
- HIPAA Compliance
- Specimens Collection and Processing
- Instrument Sterilization
- Quality Control
- Infection Control
- Decontaminating Surgical Instruments
Additional Information
Currently preparing to sit for CRCST certification exam to obtain certification.
Timeline
Customer Service Representative
Amazon
10.2016 - Current
Healthcare Billing Specialist
LabCorp
10.2013 - Current
Certified Medical Assistant
FastMed
01.2013 - 12.2016
Associate of Applied Science - Medical Assisting
ECPI University
High School Diploma -
Graham High School