LaTisha Harrison Brazelton
Mobile,AL
Summary
Dynamic professional with extensive experience at the Department of Veteran Affairs, excelling in supply management and customer support. Proven track record in analyzing information and ensuring compliance with federal regulations. Adept at leading quality improvement initiatives and training new employees, fostering a dependable and efficient work environment.
Overview
24
24
years of professional experience
Work History
Transportation Assistant- Benefits / Travel GS-6
Department of Veteran Affairs
Mobile, Al
05.2022 - Current
- Contacts approving official to authorize obligations and requests for additions, deductions, and/or movement of funds.
- Determines method of payment for authorized and unauthorized ambulance claims submitted for consideration.
- Receives invoices for payment of transportation services; investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records; forwards for supervisory approval and submits all documents for payment utilizing appropriate control points for reference.
- Reviews of travel claims are for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization.
- Completes all invoices certified for payment to Fiscal Service for processing.
- Writes or selects appropriate letters explaining disposition of unauthorized travel claims.
- Explains the regulatory guidelines to beneficiaries submitting any unauthorized ambulance claims to CAVHS for consideration of payment.
- Communicates with Contracting Officer's Technical Representative regarding technical problems of contract agreement, and will be responsible for balancing, reconciling, and adjusting invoices for payment.
Advance Medical Support Assistant GS-06
Department of Veteran Affairs
Mobile, Al
09.2018 - 05.2022
- Assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage as situations dictate.
- Updating demographic information, scheduling appointments, collection insurance information data entry, administratively managing consultation requests, and notifying the patient of his/her appointment.
- Developing and maintaining specific reports used by the patient care team to monitor, track and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality, and customer satisfaction.
- Arranges/schedules appointments for patients with a variety of telehealth/ patient aligned care team (PACT) clinics, specialty services, mental health, and consultants, coordinate appointments for timeliness to avoid conflicts in provider and patient telehealth/PACT clinics and to meet the schedule of the clinic or service to which referred.
- Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Processes medical release of information requests that pertain to the patient's current hospitalization, following all rules and regulations regarding the Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act.
Pharmacy Technician GS-06
Department of Veterans Affairs
Mobile, Al
03.2001 - 09.2018
- Responds to questions and resolves issues pertaining to the status of patient's medication(s) and refills using automated computer systems/databases.
- Generate varies of reports like E-claim (insurance billing purpose), manufacture back-order report, prescription accuracy fill report (scriptPro machine).
- Delivers pharmacy administrative support while following information security procedures.
- Performs basic on-the-job training to co-workers related to pharmacy support and call center procedures.
- Receives calls and responds to patients/family members, and their legal representatives, providing high quality customer service by determining the best approach in handling caller issues in a timely manner.
- Accesses and utilizes various computer software programs and knowledge base data systems to sufficiently research correct answers for resolution.
- Prepares well defined case notes when actions are required.
- Educates and explains the pharmacy support related policies, the Return Medication policies.
- Explains how to obtain a copy of the medication profile.
- Reviews, updates, and edits master record information.
Education
Bachelor of Business Administration -
University of Mobile
Mobile, AL05.2016
Pharmacy Technician program -
Capps College
Mobile, AL05.1998
Skills
- Supply Management
- Attention to detail
- Dependability
- Customer support service
- Creating safe environments
- Quality focus
- Analyzing information
- Integrity reporting
- Word Processing
- Typing
- Leadership qualities
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Google Doc
- Microsoft Access
- Project Management
- Knowledge of federal government laws and regulations
- BTSSS
- D365
- Interview panel participation
- Training new employees
References
- Valerie Houston , Release of Information (ROI), (251) 604-4510
- Tanika Newsome, Advanced Medical Support Assistant, (251) 786-4934
- Edrick Haynes, Bene Travel Manager (251) 591-3893
- Sheila Howard 251-468-9926
Timeline
Transportation Assistant- Benefits / Travel GS-6
Department of Veteran Affairs
05.2022 - Current
Advance Medical Support Assistant GS-06
Department of Veteran Affairs
09.2018 - 05.2022
Pharmacy Technician GS-06
Department of Veterans Affairs
03.2001 - 09.2018
Bachelor of Business Administration -
University of Mobile
Pharmacy Technician program -
Capps College
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
RICHARD ARMPRIESTERRICHARD ARMPRIESTER
Emergency Management Specialist at Department of Veteran AffairsEmergency Management Specialist at Department of Veteran Affairs
Joseph HarrisonJoseph Harrison
Senior Police Officer at Department of Veteran AffairsSenior Police Officer at Department of Veteran Affairs
Alexis DavisAlexis Davis
Virtual Assistant at Metro One LPSGVirtual Assistant at Metro One LPSG