LaTavia Carter
Customer Service Representative
St. Marys,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Consumer Care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Certified Nurse Assistant
Concierge Care
Fernandina Beach, Florida
02.2023 - Current
- Assisted patients with activities of daily living, such as bathing and dressing.
- Provided compassionate care to elderly, disabled and terminally ill individuals.
- Observed patient behavior and reported any changes to the supervising nurse.
- Maintained accurate records of patient progress and condition.
- Gave emotional support to patients and their families.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Assisted with ambulation training for those who are physically impaired.
- Assisted in maintaining a safe environment by adhering to infection control policies and procedures.
Store Manager in Training (candidate)
Dollar General Store
St. Mary's, GA
03.2023 - 11.2023
- Supervised staff of up to 10 employees and conducted performance reviews.
- Assisted in recruiting, hiring, training, and developing new team members.
- Scheduled employee shifts to optimize sales productivity and minimize labor costs.
- Monitored inventory levels and restocked shelves as needed.
- Processed daily cash deposits, reconciled discrepancies, and tracked financial data.
- Generated weekly sales reports for management review.
- Addressed customer complaints in a timely manner to maintain positive relationships.
- Collaborated with vendors to negotiate pricing agreements for merchandise purchases.
- Implemented promotional campaigns designed to increase product sales volume.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager in Training
Family Dollar
Decatur, GA
03.2015 - 11.2016
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Analyzed daily sales figures to determine operational effectiveness.
- Assisted in the development of marketing initiatives to increase customer base.
- Implemented loss prevention measures to protect against theft and fraud.
- Maintained a clean and organized work environment for employees and customers.
- Ensured compliance with all company regulations, policies, procedures, safety protocols.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Utilized POS system for all transactions including cash handling, returns and exchanges.
Cashier Assistant Manager
Circle K
Buckhead, GA
01.2013 - 02.2014
- Greeted customers and provided excellent customer service.
- Recorded sales transactions, accepted payments, and issued receipts.
- Verified the age of customers purchasing alcohol or tobacco products.
- Operated the cash register to process cash, credit card, debit card, and check payments.
- Stocked shelves with merchandise and maintained cleanliness in the store area.
- Balanced daily cash register totals against physical money counts at end of shift.
- Trained new employees on proper cash handling procedures.
- Processed lottery tickets according to state regulations and company policies.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Education
CNA Certification, PCT Certification, CPR & First Aide Certification - Nursing Assistance
Faks Allied Health Education Center
College Park, GA06-2022
High School Diploma -
Camden County High School
Kingsland, GA05-2004
Skills
- Inbound And Outbound Calling
- Retention Management
- Escalated Customer Support
- Sales
- Clerical Support
- Hipaa Understanding
- Call Center
- Critical Thinking
- Data Entry
- Active Listening
- Diplomatic Communication
- Reports Generation
- Call Logging
- Csr Support
- Issue Acknowledgement And Resolution
- Training Materials
- Billing Problem Resolution
- Information Verification
- Information Protection
- Inventory Assistance
- Regulatory Compliance
References
References available upon request.
Timeline
Store Manager in Training (candidate)
Dollar General Store
03.2023 - 11.2023
Certified Nurse Assistant
Concierge Care
02.2023 - Current
Assistant Store Manager in Training
Family Dollar
03.2015 - 11.2016
Cashier Assistant Manager
Circle K
01.2013 - 02.2014
CNA Certification, PCT Certification, CPR & First Aide Certification - Nursing Assistance
Faks Allied Health Education Center
High School Diploma -
Camden County High School