Latavia Crowder
Norwalk,CT
Summary
Motivated employee with desire to take on new challenges. Focused on client, customer, employee satisfaction and service quality. Familiar with compliance requirements. Relationships with local, State and federal agencies. Skilled in managing documentation and maintaining files and records. Considered a multitasking leader with great communications skills.
Overview
19
19
years of professional experience
Work History
Operations Coordinator
First Student Transportation
Fairfield, CT
12.2022 - 09.2023
- Developed strong relationships with customers through excellent customer service practices.
- Coordinated with vendors regarding transportation availability, pricing, schedules.
- Managed daily operations, including scheduling personnel, payroll, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Identified areas of improvement and developed strategies to increase efficiency for customers and employees.
- Provided support to other departments as needed to meet organizational goals.
- Engaged with customers via forums, chatbots, emails.
- Attended workshops and seminars to stay abreast of industry trends and developments.
- Worked successfully with diverse group of Customers and employees to accomplish goals and address issues related to our services.
Special Needs Bus Driver
Durham Transportation
Norwalk, CT
12.2021 - 12.2022
- Interacted positively with students throughout trips to maintain order and ensure their safety at all times.
- Communicated effectively with students, parents, staff members, supervisors and other drivers regarding transportation services provided.
- Managed difficult behavior from passengers in a professional manner.
- Organized seating arrangements for special needs passengers based on individual needs.
- Assisted passengers in wheelchairs by using appropriate lifting techniques when required.
- Kept up-to-date with new technologies related to special needs transportation services.
- Ensured all safety regulations were followed while operating the bus.
- Maintained records of passenger attendance and transport logs.
- Demonstrated knowledge of local roads, traffic laws, regulations governing school buses and student management practices.
- Provided a safe, comfortable and secure ride for special needs passengers.
- Performed daily inspections of the vehicle before operation to ensure its roadworthiness.
- Responded quickly in emergency situations in a calm manner.
- Provided companionship and emotional support to clients.
- Transported clients to appointments or other necessary outings safely.
Operations Supervisor
First Student Transportation
Stamford , CT
01.2019 - 07.2021
- Developed strong relationships with customers through excellent customer service practices.
- Coordinated with customers regarding availability, pricing, delivery schedules.
- Trained new employees on proper job functions and company policies and procedures.
- Managed daily operations, including scheduling personnel, weekly payroll assigning tasks, and monitoring progress.
- Provided support for special projects related to benefits and wellness programs.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Assisted in resolving discrepancies between payroll records and vendor invoices related to employee benefits packages.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Organized recreational activities to promote physical and mental well-being of the employees
- Responded quickly in emergency situations in a calm manner.
- Provided companionship and emotional support to elderly and diverse employees.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Assigned drivers to appropriate routes based on customer needs.
Assistant Store Manager
Dollar Tree Stores
Norwalk , CT
10.2018 - 11.2019
- Maintained a safe working environment by enforcing safety regulations.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coordinated with vendors to secure product availability at competitive prices.
Food Service Manager
Sodexo USA
Norwalk, CT
07.2016 - 08.2018
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Monitored employee performance and provided feedback for improvement opportunities.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Maintained records of food inventory, supplies, and equipment.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Resolved customer complaints promptly in a professional manner.
Personnel Manager
Walmart
Norwalk, CT
10.2004 - 04.2015
- Provided guidance on employee development programs such as training sessions or workshops.
- Researched labor market trends to inform decisions about compensation plans or other HR initiatives.
- Ensured compliance with all applicable federal, state, local laws related to payroll administration.
- Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
- Updated employee profiles with changes in job titles or salaries as required.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Assisted in preparing year-end W2s and other tax forms for distribution to employees.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Delegated work to staff, setting priorities and goals.
- Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.
- Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
- Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
- Attended networking events and served as an ambassador for organization's mission and vision.
- Coordinated volunteer activities and initiatives to promote program objectives.
- Cultivated relationships with local organizations to increase visibility in the community.
- Participated in public speaking engagements at schools, churches, civic organizations.
- Responded promptly to inquiries from agencies or individuals regarding case status or services provided by the program.
- Organized community events designed to raise awareness about issues among the general population.
- Provided emotional support to families during difficult times or transitions.
- Served as a liaison between the agency and other organizations providing services for individuals.
Education
Associate of Arts -
Dudley University - Kernersville
Kernersville, NC06-2000
Communications
Norwalk Community College
Norwalk, CTSkills
- Crisis Management
- Client Relationship Management
- Safety practices
- Customer Service
- Case management experience
- Client documentation
- Community activities
- Recreational Activities
- Behavioral Management
- Compassionate Care
- Emotional Support
- Care Plan Management
- Data Confidentiality
- Patient Advocacy
- Safe Patient Transportation
- Documentation And Reporting
- Compassionate client care
- Family service plans
- Community resource expertise
- Telephone communication
- MS Office expertise
- Problem-Solving
- Community Outreach
- Multitasking
- Relationship Building
- Inventory Control
- Operations Management
- Workforce Management
- Conflict Management
- Budget Administration
- Event Coordination
- Meeting planning
- Human Resources
Affiliations
- Organized yearly fundraising events for breast cancer awareness with american cancer society
- Fundraising events for local Children miracle hospital
- Helped many local nonprofits and service providers receive grants to make a positive impact on the community.
References
References available upon request.
Timeline
Operations Coordinator
First Student Transportation
12.2022 - 09.2023
Special Needs Bus Driver
Durham Transportation
12.2021 - 12.2022
Operations Supervisor
First Student Transportation
01.2019 - 07.2021
Assistant Store Manager
Dollar Tree Stores
10.2018 - 11.2019
Food Service Manager
Sodexo USA
07.2016 - 08.2018
Personnel Manager
Walmart
10.2004 - 04.2015
Associate of Arts -
Dudley University - Kernersville
Communications
Norwalk Community College