Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Latavia Fuller

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Education Customer Representative

Omni Family Medical Clinic
01.2021 - Current
  • Listened to the questions and concerns of customers in order to provide answers or responses
  • Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
  • Provided excellent customer service by quickly resolving issues and responding to inquiries
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
  • Use standard office equipment and computer programs
  • Was in charge of keeping financial accounts in order by processing customer adjustments
  • Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • I'm answering customer and vendor questions
  • Advertising and marketing
  • First Aid/CPR Certified
  • Work

Customer Representative

Pearl Interactive Network
09.2021 - 02.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Sales Associate

Office Depot Inc
01.2019 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.

Manager

Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Education

communication

Transition School
01.2016

Skills

  • Sales Support
  • Account Development
  • Needs Analysis
  • Contract Negotiation Expertise
  • Program Evaluation
  • Experience in Leadership
  • Quantitative Skills
  • Improvement Plan Knowledge
  • Critical Thinking
  • Content Management Expertise
  • Planning & Organizing
  • Training & Development
  • Maintenance & Repair
  • Relationship Building
  • Friendly, Positive Attitude
  • Flexible Schedule
  • Microsoft Office
  • Active Listening
  • Organizational Skills
  • Customer Service
  • Team Management
  • Scheduling
  • Microsoft Outlook
  • Inbound Call Management
  • Document Control
  • Project management abilities
  • Proofreading
  • Typing Speed
  • Data Management
  • Assertiveness

Languages

English
Full Professional

Timeline

Customer Representative

Pearl Interactive Network
09.2021 - 02.2023

Education Customer Representative

Omni Family Medical Clinic
01.2021 - Current

Sales Associate

Office Depot Inc
01.2019 - 11.2019

Manager

Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2019

communication

Transition School

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Latavia Fuller