Latavia Fuller
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Help Desk
Sagility
09.2024 - Current
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Customer Representative
Omni Family Medical Clinic
01.2021 - 06.2024
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept accurate and current customer account data with manual form processing and digital information updates
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Use standard office equipment and computer programs
- Was in charge of keeping financial accounts in order by processing customer adjustments
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- I'm answering customer and vendor questions
- Advertising and marketing
- First Aid/CPR Certified
- Work
Reservations Agent
Hotel Planner
05.2021 - 06.2023
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
Tax Processing Specialist
Omni Interactions
01.2023 - 05.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Utilized tax software to prepare returns and meet deadlines.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Representative
Pearl Interactive Network
09.2021 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Sales Associate
Office Depot Inc
01.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Manager
Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Transition High School
Milwaukee, WI06-2016
Skills
- Sales Support
- Critical Thinking
- Content Management Expertise
- Planning & Organizing
- Training & Development
- Friendly, Positive Attitude
- Flexible Schedule
- Active Listening
- Organizational Skills
- Customer Service
- Team Management
- Scheduling
- Inbound Call Management
- Document Control
- Project management abilities
- Proofreading
- Typing Speed
- Data Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- registered LLC business for self employment
Certification
- PT - Phlebotomy Technician
Languages
English
Timeline
Pharmacy Help Desk
Sagility
09.2024 - Current
Tax Processing Specialist
Omni Interactions
01.2023 - 05.2023
Customer Representative
Pearl Interactive Network
09.2021 - 02.2023
Reservations Agent
Hotel Planner
05.2021 - 06.2023
Customer Representative
Omni Family Medical Clinic
01.2021 - 06.2024
Sales Associate
Office Depot Inc
01.2019 - 11.2019
Manager
Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2019
High School Diploma -
Transition High School
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