Latavia Fuller
Houston
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Help Desk
Sagility
09.2024 - Current
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Pearl Interactive Network
10.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Inbound Sales Agent
Omni Interactions
09.2019 - 06.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Manager
Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Transition High School
06-2016
Skills
- Sales Support
- Critical Thinking
- Content Management Expertise
- Planning & Organizing
- Training & Development
- Friendly, Positive Attitude
- Flexible Schedule
- Active Listening
- Organizational Skills
- Customer Service
- Team Management
- Scheduling
- Inbound Call Management
- Document Control
- Project management abilities
- Proofreading
- Typing Speed
- Data Management
- Computer skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- registered LLC business for self employment
Certification
- PT - Phlebotomy Technician
Languages
English
Timeline
Pharmacy Help Desk
Sagility
09.2024 - Current
Customer Service Representative
Pearl Interactive Network
10.2022 - 06.2024
Inbound Sales Agent
Omni Interactions
09.2019 - 06.2022
Manager
Qdoba Mexican Grill - Wisconsin
06.2016 - 07.2019
High School Diploma -
Transition High School
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