LaTavia Gardner
Houston,TX
Summary
Seasoned Supervisor Night Officer at Allied Universal Security Services, adept in strategic planning and team collaboration. Excelled in enhancing team performance and customer satisfaction through innovative leadership and effective communication. Skilled in investigation leadership and de-escalation techniques, consistently fostering community relations and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Suprvisor Night Officer
Allied Universal Security Services
05.2024 - Current
- Coordinated operations with other emergency service groups.
- Enhanced communication between team members by organizing regular meetings, and fostering open dialogue.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Optimized customer experience by delivering superior services, and effectively troubleshooting issues.
- Championed innovation and continuous improvement initiatives.
- Led training and development programs to enhance team skills and performance.
Cashier
Goodwill
11.2023 - 04.2024
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Stocker
Walmart
10.2022 - 12.2023
- Hand laborers and material movers manually move freight, stock, or other materials
- Tracked outgoing orders to provide shipping status to customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Coordinated with management to identify and resolve inventory discrepancies.
- Ensured that all products were labeled properly before stocking the shelves.
Baggage Porters and Bellhops
ABM
04.2021 - 12.2022
- Transport guests about premises and local areas, or arrange for transportation
- Maintain clean lobbies or entrance areas for travelers or guests
- Greet incoming guests and escort them to their rooms
- Receive and mark baggage by completing and attaching claim checks
HOST
EL T-GARTH INC
11.2019 - 06.2021
- Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accepted payments from guests for dine-in and take-out foods.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cashier
McDonald's
01.2018 - 01.2020
- Food and beverage serving and related workers take and prepare orders, clear tables, and do other tasks associated with providing food and drink to customers
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained work area and kept cash drawer organized.
- Discounted purchases by scanning and redeeming coupons.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Robert E Lee High School
Baytown, TXSkills
- Evidence storage
- Court appearances
- Search and seizure
- Investigation leadership
- Legal knowledge
- Dispatcher collaboration
- Interview techniques
- Strategic planning
- Reporting and documentation
- Community relations
- Team collaboration
- Rule enforcement
- Information verification
- De-escalation techniques
Additionalinformation - References
- Jazzie Willams, lillybob66@gmail.com, 832-572-6304
- Kenisha Rosemond, kenisharose15@yahoo.com, 832-841-0075
Skills
- Energetic and optimistic customer service representative with over 3 years+ of professional experience assisting customers in solving complex issues.
Timeline
Suprvisor Night Officer
Allied Universal Security Services
05.2024 - Current
Cashier
Goodwill
11.2023 - 04.2024
Stocker
Walmart
10.2022 - 12.2023
Baggage Porters and Bellhops
ABM
04.2021 - 12.2022
HOST
EL T-GARTH INC
11.2019 - 06.2021
Cashier
McDonald's
01.2018 - 01.2020
High School Diploma -
Robert E Lee High School
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