LaTavia Johnson
McKinney,TX
Summary
Dynamic Senior Fraud Specialist II with a proven track record at JPMorgan Chase, excelling in fraud risk management and client relationship building. Spearheaded investigations that led to significant recovery efforts and enhanced detection techniques, reducing fraud losses. Recognized for exceptional communication skills and delivering high-quality client support. Experienced with fraud detection and risk management techniques. Utilizes advanced analytical tools to identify and prevent fraudulent activities, ensuring compliance and reducing financial losses. Strong understanding of regulatory requirements and industry best practices, supporting proactive approach to fraud prevention.
Overview
10
10
years of professional experience
Work History
Senior Fraud Specialist II
JPMorgan Chase
10.2020 - Current
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
- Implemented new tools and technology to detect emerging fraud trends and patterns.
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Reduced fraud losses by implementing advanced detection techniques and strategies.
Client Support Specialist
Capital One
01.2018 - 10.2020
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Excellent communication in internal and external company communications.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- managed approximately 45 incoming calls per day from customers.
Technical Support Representative
Asurion
01.2015 - 01.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Sierra High School
San Bernardino, CA06.2005
Skills
- Fraud risk management
- Telephone and email etiquette
- Effective communication
- Client relationship building
- High-quality client support
- Customer account management
- Remote support
- Customer support professional
- Client account management
Timeline
Senior Fraud Specialist II
JPMorgan Chase
10.2020 - Current
Client Support Specialist
Capital One
01.2018 - 10.2020
Technical Support Representative
Asurion
01.2015 - 01.2018
High School Diploma -
Sierra High School
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