Latavia Ogilvie
Buford,Georgia
Summary
Hospitality professional with a track record of creating welcoming environments and addressing guest needs promptly, leading to enhanced customer satisfaction. Demonstrates strong ability to manage front-of-house operations under pressure while maintaining productivity. Expertise in server loads, kitchen output, and customer preferences contributes to seamless service delivery. Committed to fostering positive guest experiences in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Seasonal Associate
Victorias Secret
Atlanta, GA
12.2024 - Current
- Built relationships with customers by providing friendly customer service.
- Performed cash register functions accurately and efficiently.
- Described merchandise and explained use, operation and care.
- Identified opportunities for process improvement and cost savings initiatives.
Cashier
Freddy's Frozen Custards & Steakburgers
10.2022 - Current
- Enhanced store productivity by proactively and voluntarily prepping stocks and food items
- Performed routine tasks such as table wiping, mopping, sweeping, and ongoing cleaning duties, resulting in positive restaurant reviews over time
- Consistently maintained a welcoming demeanor, actively listening to understand customers' individual needs and concerns
- Carried out the responsibilities of the front register position include bagging delivery orders, preparing custards, and operating the front registers
- Effectively addressed customer inquiries via phone, in-person, and drive-through interactions
- Took charge of training the majority of new staff, acquainting them with our hospitality standards
Hostess & Food Runner
Snooze AM Eatery
Buford, GA
09.2024 - 12.2024
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained a clean and organized dining area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Accepted payments from guests for dine-in and take-out foods.
Sales Associate
Melrose Family Fashions
04.2022 - 09.2022
- Frequent application of organizational skills, encompassing categorization by color, brand, and size across a variety of products, from sunglasses to shoes
- Pioneered a new organizational trend by consistently implementing voluntary color-based organization
- Accountable for both opening and closing procedures, which included cash drawer set-up, floor mopping, and restocking clothes on racks
- Proactively tagged, re-labeled, and memorized discount point-to-dollar ratios to enhance customer engagement and assist them in making informed purchase decisions
- Maintained a vigilant focus on meeting deadlines and achieving goals to ensure optimal organization of the store and timely fulfillment of customer orders
- Required to demonstrate strong interpersonal communication skills to uphold efficiency and meet company standards
- Tasked with escalating complex issues to upper management while regularly providing face-to-face and telephone assistance to customers
Crew Member
McDonalds
San Antonio, TX
01.2022 - 05.2022
- Required to provide prompt and efficient service, showcasing adept multitasking skills and effective customer communication
- Managed a high volume of drive-thru orders and addressed numerous customer complaints in a fast-paced environment
- Maintained a proactive mindset focused on problem-solving and understanding amidst a high volume of inquiries
Education
A.S. - Information Security Analyst
Northwest Vista College
San Antonio, TX04.2025
General AP Courses - Design
Design and Technology Academy & Theodore Roosevelt High School
San Antonio, TX05.2022
Skills
- Calm demeanor
- Phone etiquette
- Food production
- Complaint handling
- Beverage preparation
- Service prioritization
- Cleanliness maintenance
- Strong interpersonal skills
- Reservations management
- Detail-oriented
Affiliations
- Army ROTC Cadet, 08/01/21, 04/30/22, Theodore Roosevelt High School
- Part of the second-place-winning National ROTC drill team.
- Part of the top-ranked National jROTC group.
- Contributed to coordinating expenses and venues for our military balls, demonstrating strong organizational abilities.
- Mastered a range of military terminology and earned recognition as Cadet of The Year for exceptional demonstration of military knowledge.
- Accumulated more than 100 volunteer service hours through participation in the program.
- Freshmen Student Council, President, 08/01/19, 05/31/20, Berkmar High School
- Responsible for scheduling meeting dates and overseeing budgeting for food and activities.
- Played a role in coordinating and strategizing fundraising events.
- In charge of coordinating significant upcoming school events.
Timeline
Seasonal Associate
Victorias Secret
12.2024 - Current
Hostess & Food Runner
Snooze AM Eatery
09.2024 - 12.2024
Cashier
Freddy's Frozen Custards & Steakburgers
10.2022 - Current
Sales Associate
Melrose Family Fashions
04.2022 - 09.2022
Crew Member
McDonalds
01.2022 - 05.2022
A.S. - Information Security Analyst
Northwest Vista College
General AP Courses - Design
Design and Technology Academy & Theodore Roosevelt High School
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