LaTavia Tukes
Summary
Successful individual in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Insurance Call Center Agent
MCI
01.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Informed clients of policies and procedures regarding claims adjustments within new and old policies.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Warehouse Operator
Home Depot Distribution Center
08.2022 - 01.2024
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Call Center Sales Representative
Convergy's
04.2021 - 01.2022
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Business Operator/Licensed Master Cosmetologist
Queenly Tresses LLC
01.2012 - 12.2020
- Enhanced overall business performance by implementing efficient operational strategies and streamlining processes.
- Optimized supply chain management to reduce costs, improve efficiency, and ensure timely product delivery.
- Managed social media presence by posting engaging content regularly showcasing recent work, promotions, and relevant industry news, driving traffic to the salon website.
- Increased salon revenue by consistently upselling products and services during appointments.
- Offered comprehensive styling services such as up-dos, braids, or blowouts before special occasions or events which contributed greatly towards client satisfaction.
Education
Master Cosmetology License -
Empire Beauty School
01.2019
Skills
- Call Center Operations
- Payment Processing
- Team Development
- Data Entry
- Problem-solving skills
- Technical Support
- Client consultation
- Customer service and care
- Shipping and receiving
- Packaging and Labeling
- Warehouse Safety
- Forklift Operation
- Operations Management
- Decision-making capabilities
Timeline
Insurance Call Center Agent
MCI
01.2024 - Current
Warehouse Operator
Home Depot Distribution Center
08.2022 - 01.2024
Call Center Sales Representative
Convergy's
04.2021 - 01.2022
Business Operator/Licensed Master Cosmetologist
Queenly Tresses LLC
01.2012 - 12.2020
Master Cosmetology License -
Empire Beauty School