Latavier Jefferson

I assist residence with a daily medication daily ADLs and making sure that they is happy in their home making sure they get the care and the loving that they need from staff as well as family. I love what I do. I’ve been doing this for 10 years and I enjoy taking care of my elderly.

• Assisted in troubleshooting hardware and software issues for various computer systems.
• Supported installation and configuration of operating systems and applications.
• Conducted routine maintenance and updates on PCs to ensure optimal performance.
• Collaborated with team members to enhance technical support processes.
• Documented technical procedures and user guides for future reference.
• Responded to help desk requests, providing timely resolutions to user inquiries.
• Participated in training sessions to increase knowledge of emerging technologies.
• Maintained inventory of computer parts and peripherals for repair tasks.
• Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
• Optimized PC security by installing antivirus software and implementing best practices for data protection.
• Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
• Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
• Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
• Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints.
• Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
• Contributed to the development of company-wide IT policies and procedures for optimal system management.
• Championed the adoption of new software applications, providing onsite and remote support during the transition period for seamless integration into daily operations.
• Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Developed detailed maintenance schedules for Type equipment to maximize equipment lifetimes.
• Installed and maintained automated teller machines in retail stores.
• Performed maintenance duties and safely handled chemicals and solutions.
• Demonstrated increased knowledge of company products and equipment.
• Assisted customers with technical support inquiries.
• Replaced defective components and parts on malfunctioning computers and office machines.
• Restored data on computers and office machines.
• Documented changes and actions in computer-based tracking system.
• Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
• Facilitated maintenance team training procedures to align with company standards.
• Serviced Type equipment for expedient repair and minimal downtime.
• Evaluated systems according to predetermined checklist and noted issues.
• Generated reports for customer service issues and repair records.
• Inspected and tested faulty circuit boards and microprocessors.
• Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Updated and replaced outdated drivers and software for computers and office machines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained office PCs, networks and mobile devices.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Configured systems according to prescribed software and hardware frameworks.
• Strengthened network infrastructure by conducting regular assessments and implementing improvements when needed.
• Created detailed documentation outlining step-by-step processes for common technical tasks, streamlining future issue resolution efforts.
• Offered personalized training sessions for less tech-savvy employees, empowering them to use technology effectively in their daily work routines.
• Provided exceptional support during the implementation of large-scale IT projects, ensuring successful completion within deadlines.
• Improved efficiency by providing remote support to end-users, addressing concerns in a timely manner.
• Enhanced system performance by troubleshooting and resolving hardware and software issues.
• Evaluated new technologies and made recommendations for upgrades, staying current in industry trends and advancements.
• Streamlined workflow for clients by setting up and configuring computer systems, networks, and peripherals.
• Customized setups for individual users based on their unique needs, enhancing overall productivity levels within the organization.