MICHELLE RIVERA
Cleveland,TN
Summary
Enthusiastic group leader with almost 3year of experience managing 30+ employees. Talented at workflow oversight, leading many activities and coaching workers. Decisive leader with clear direction and excellent problem-solving skills. Skilled Production Worker 4years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Production Worker/ Welder
Volkswagen Chattanooga
03.2023 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
Production Group Leader
WHIRLPOOL
07.2019 - 03.2023
- Collaborate with other group leaders help reduce any turnovers by Monitored, evaluated teams, identifying issues and targeting opportunities for improvement for lines 10, 62,81, 21 and 17.
- Evaluated employee skills and knowledge regularly, providing hands-on training, learning people's strengths, mentoring to individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Housekeeping
TENNOVA PINE RIDGE BEHAVIORAL HEALTH
02.2017 - 07.2019
- Keep linen and cleaning products in stock in various areas, including keeping inventory count and ordering.
- Report any safety issues to supervisor or maintenance.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
United Healthcare Group
09.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effectively resolved insurance rejections and other billing issues.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Evaluated insurance policies and analyzed claims to determine coverage.
- Answered customer questions regarding deductibles.
- Calculated quotes and educated potential clients on insurance options.
- Managed high-volume of inbound and outbound customer calls.
- . Accurately documented, researched and resolved customer service issues by Identifying customer issues, creating and maintaining customer complaint log
Education
High School Diploma -
Cleveland High School
Cleveland, TN05.2010
Skills
- Quality assurance control
- SAP expertise
- Verbal and written communication
- Health Insurance Industry Knowledge
- Account Management Software
- Microsoft Word
- Microsoft PowerPoint
- Data Entry Software
- Insurance Customization
- Client Retention
- Claim Amount Calculations
- Policyholder Communication
- Coverage Determination
- HIPAA Regulations
Timeline
Production Worker/ Welder
Volkswagen Chattanooga
03.2023 - Current
Production Group Leader
WHIRLPOOL
07.2019 - 03.2023
Housekeeping
TENNOVA PINE RIDGE BEHAVIORAL HEALTH
02.2017 - 07.2019
Customer Service Representative
United Healthcare Group
09.2016 - 02.2017
High School Diploma -
Cleveland High School
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