La'Tay McBroom
Columbus,OH
Summary
Dynamic professional with a proven track record in security management and customer service excellence, notably with Allied Universal Security Services. Expert in security incident analysis and adept at fostering positive client relationships through effective communication and active listening. Demonstrated leadership in enhancing safety protocols and streamlining operations to boost efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Security
Allied Universal Security Services
07.2023 - 08.2024
- Maintained security and integrity of sensitive test materials.
- Reduced security threats for clients by providing customized security solutions tailored to their specific needs.
- Enhanced network security with regular software updates and patches.
- Explained common information security issues and how to fix problems.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Improved property security with implementation of updated surveillance system.
Sales Associate
American Freight Furniture and Mattress
05.2022 - 07.2023
- Organized furniture to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist
PrimeMD Spine and Pain
12.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Packing
Gap Inc Direct
09.2020 - 12.2021
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Reduced waste by consistently checking for accurate packing materials and quantities.
- Enhanced packing efficiency by optimizing workflow and properly organizing materials.
- Expedited order processing by accurately picking, packing, and labeling items according to company guidelines.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Enhanced team efficiency by implementing new packing strategies and optimizing workflows.
Security
Alliance Data Columbus Ohio
01.2018 - 09.2020
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Monitored digital security cameras for personal residential properties.
- Addressed potential security risks proactively by incorporating robust security protocols into all integration solutions developed.
- Maintained confidentiality and security of records.
- Frequently reviewed security cameras and reported security breaches to management.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Created and maintained records of security incidents and investigations.
- Provided backup to security officers to maintain coverage.
Education
High School Diploma -
Linden Mckinley
Columbus, OH05-2014
Skills
- Security incident analysis
- Security management
- Leadership
- De-escalation
- Positive Attitude
- Time Management
- Reliable
- Communication
- Active Listening
- Critical Thinking
- Creativity
Timeline
Security
Allied Universal Security Services
07.2023 - 08.2024
Sales Associate
American Freight Furniture and Mattress
05.2022 - 07.2023
Receptionist
PrimeMD Spine and Pain
12.2021 - 05.2022
Packing
Gap Inc Direct
09.2020 - 12.2021
Security
Alliance Data Columbus Ohio
01.2018 - 09.2020
High School Diploma -
Linden Mckinley
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