Summary
Overview
Work History
Education
Skills
Timeline
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Lataya Davis

Bellport ,NY

Summary

Proven in enhancing customer satisfaction and safety, I leveraged patience, empathy, and data entry skills at Orange County Transit and Positive Promotions Inc. to resolve complex issues and develop safety protocols, significantly improving client loyalty and operational efficiency.

Caring and diligent transportation worker adept at keeping passengers safe and secure. Knowledgeable about regulatory requirements, emergency response, and behavior management strategies. Bringing [Number] years of related experience and the desire to make a positive impact on students.

Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.

Overview

5
5
years of professional experience

Work History

Bus Monitor

Orange County Transit
01.2024 - Current
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Worked with bus driver and parents to meet specialized needs of passengers.

Customer Service Representative

Amneal Pharmaceuticals
08.2022 - 01.2024


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

WFH Call Center Representative

Positive Promotions Inc.
01.2020 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

A L Brown High School
Kannapolis, NC
06-2016

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Medical aid experience
  • Cleaning skills
  • Active listening
  • Data entry

Timeline

Bus Monitor

Orange County Transit
01.2024 - Current

Customer Service Representative

Amneal Pharmaceuticals
08.2022 - 01.2024

WFH Call Center Representative

Positive Promotions Inc.
01.2020 - 02.2022

High School Diploma -

A L Brown High School

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Lataya Davis