Lataya Estes
Antioch,TN
Summary
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team performance and foster organizational growth.
Overview
12
12
years of professional experience
Work History
Cashier Assistant Manager
Shells Gas Station
05.2021 - Current
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Built positive relationships with customers to increase repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager
Burger King
10.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant General Manager
Checkers Rally's
04.2013 - 09.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate Degree in Medical Assisting - Medical Assisting
Hamilton Technical College
Davenport, IA04-2014
Skills
- Budgeting and finance
- Store operations
- Attention to detail
- Customer service
- Documentation and reporting
- Issue resolution
- Punctual and reliable
- Verbal and written communication
- Customer complaint resolution
- Workplace safety
- Employee training
Timeline
Cashier Assistant Manager
Shells Gas Station
05.2021 - Current
Assistant Manager
Burger King
10.2019 - 05.2021
Assistant General Manager
Checkers Rally's
04.2013 - 09.2018
Associate Degree in Medical Assisting - Medical Assisting
Hamilton Technical College
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