Lataya Freelove
Henderson Behavioral Health
Plantation,FL
3
years of professional experience
Recent dedicated graduate with foundational knowledge in nursing assistance and hands-on experience gained through academic projects and trainings. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
Residential Specialist
2 Months- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Monitored client behaviors and documented progress for continuous improvement.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Actively participated in ongoing training opportunities to grow professionally and enhance service delivery for all residents.
- Documented medication dosages, behavioral changes and feeding patterns for each patient.
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic well-being.
Server
1 Year 2 Months- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Processed transactions accurately, handling cash and credit payments efficiently during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Provided exceptional customer service by actively engaging with guests and addressing inquiries promptly.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Medical Receptionist
5 Months- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Fronter
8 Months- Developed product knowledge to effectively communicate features and benefits, driving customer interest.
- Analyzed sales data to identify patterns, improving approach for higher conversion rates.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
Education
Home Health Aide
High School Diploma
Skills
Patient care
Behavioral documentation
Compassion and empathy
Medication assistance
Vital signs monitoring
Venipuncture
Order of draw
HIPAA compliance
Infection control practices
Attention to detail
Time management
Credentials
- Certified Nursing Assistant- LIC
- CPR & AED
- EKG, 12-Lead
- Certified Phlebotomy Technician
Timeline
Residential Specialist
Henderson Behavioral Health
06.2026 - CurrentRead More
Server
Chef Reece Kitchen
01.2025 - 03.2026Read More
Medical Receptionist
Family Health Centers of Southwest Florida
06.2024 - 11.2024Read More
Fronter
Empire Health
05.2023 - 01.2024Read More
Center For Career Training
Home Health Aide
Read More
South Plantation High School
High School Diploma
Read More