LaTaya Randall
Greensboro,NC
Summary
Accomplished Wellness Department Manager at Sprouts Farmers Market, adept in staff management and customer engagement. Leveraged problem-solving to enhance customer satisfaction and implemented cross-training, boosting departmental versatility. Recognized for exceptional team leadership and mentoring, significantly improving employee performance and operational efficiency.
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
6
6
years of professional experience
Work History
Wellness Department Manager
Sprouts Farmers Market
02.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Receiver /Vitamin Clerk
Whole Foods Market
09.2022 - 02.2024
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Associate
Aldi
01.2019 - 09.2022
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
Education
High School Diploma -
August Martin High School
Queens, NY06-2005
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Task delegation
- Training and mentoring
- Problem-solving
- Decision-making
- Customer engagement
- Goals and performance
- Coaching and mentoring
Timeline
Wellness Department Manager
Sprouts Farmers Market
02.2024 - Current
Receiver /Vitamin Clerk
Whole Foods Market
09.2022 - 02.2024
Lead Associate
Aldi
01.2019 - 09.2022
High School Diploma -
August Martin High School
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