LaTaylor Mosley
Mesquite,TX
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-12
Mesquite ISD
03.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided instruction for students in core subject areas.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Customer Service Representative
Teleperformance USA
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Fraud Specialist
Citi Bank
01.2016 - 12.2021
- Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions
- Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action
- Investigate and research accounts in question for possible fraudulent transactions
- Contact account holders to verify identity and questionable transactions
- Maintain and reissue ATM and/or debit cards
- Update Pulse Prism and Safe Reporting systems
- Review incoming EFT credits within approval limit
- Review incoming car rentals
- Other duties as assigned
Customer Service Representative
Aegis Communications
05.2011 - 01.2016
- Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing
- Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests
- Provides prompt, courteous and excellent service to internal and external customers at all times
- This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company
- Identifies service opportunities and suggests innovative ideas for improvement
- Handles multiple products and services intermittently while meeting established service requirements and standards
- Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues
- Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary
- Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required
- This includes updating databases and recording information in the proper location.
Education
Associate of Arts - Education of Individuals in Elementary Special Education Programs
Eastfield College
Mesquite, TX08.2016
High School Diploma -
Dr.Ralph Poteet High School
Mesquite, TX11.2013
Timeline
Substitute Teacher, K-12
Mesquite ISD
03.2023 - Current
Customer Service Representative
Teleperformance USA
01.2022 - 02.2023
Fraud Specialist
Citi Bank
01.2016 - 12.2021
Customer Service Representative
Aegis Communications
05.2011 - 01.2016
Associate of Arts - Education of Individuals in Elementary Special Education Programs
Eastfield College
High School Diploma -
Dr.Ralph Poteet High School
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