LaTayna Brooks
Humble,TX
Summary
Talented Customer Service Administrator, proven successful in leading administrative team members in high-volume in sales and call center environment. Knowledgeable about customer relations and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethics.
Overview
9
9
years of professional experience
Work History
Customer Service Sales Representative
Ambit Energy
04.2019 - Current
- Answered heavy outbound and inbound sales calls.
- Determined customer energy needs and recommended the best plan.
- Maintain competency and product knowledge to close sales.
- Can overcome objections.
- Attend sales seminars to stay up to date on energy regulations in the market place.
- Provide excellent customer service to obtain customer retention.
Customer Service Sales Agent Team Leader
Primerica
03.2019 - 05.2023
- Take inbound and outbound calls in the BDC office.
- Offer a variety of Insurance products, such as life Insurance, Auto Insurance & retirement
- Build and maintain strong client relationship to ensure trust.
- Achieve and exceed sales targets.
- Generate leads through networking, referrrals and social media.
- Provided exceptional customer service.
Credit & Loan Specialist
L B Consulting
01.2017 - 07.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Entered a high volume of customers through the CRM platform.
- Kept updated records on all customers personal and financial information.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Processed credit loan applications
- Minimized customers debt by assisting clients with hardships on their credit cards
- Exceptional customer service
Customer Service Representative
AutoNation
01.2015 - 12.2016
- Answered high volume sales calls in the Business Development Center.
- Set appointments through emails, phone and chat conversations about a particular car.
- Answered constant flow of customer calls with minimal wait times.
- Develop strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performances.
- Educated customers on special pricing & company incentives.
- Promoted High Customer satisfaction by resolving customers concerns.
Education
High School Diploma -
M B Smiley High
Houston, TXSkills
- World Class Customer Service
- Telephone Etiquette
- Active Listening
- Time Management
- Problem Solving
- Supervision & Leadership
- Relationship building
- Training & development
- Cash Handling & Credit Card processing
- Contract Negotiation
- Business Development
- Business Growth and Retention
Timeline
Customer Service Sales Representative
Ambit Energy
04.2019 - Current
Customer Service Sales Agent Team Leader
Primerica
03.2019 - 05.2023
Credit & Loan Specialist
L B Consulting
01.2017 - 07.2022
Customer Service Representative
AutoNation
01.2015 - 12.2016
High School Diploma -
M B Smiley High
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