LaTayna Brooks
Humble,TX
Summary
Talented Customer Service Professional , Strong communicator with natural leadership talent and high energy. Adept at working effectively unsupervised and quickly mastering new skills. Articulate communicator with strong attention to detail and superior work ethic.
Overview
17
17
years of professional experience
Work History
Ambassador,Leadership
Unifi
Houston, Texas
11.2023 - Current
- Greeted all passengers with a friendly smile through the arrival and check-in process.
- Assist disabled passengers with wheelchair assistance.
- Handle all aspects of wheelchair support by operating a computerized system.
- Direct passengers through Customs, Immigration, International, and domestic flights.
- Organized and coordinated high-level diplomatic visits and delegations
- Oversee all customer service issues related to wheelchair operations
- Monitor and enforce safe working habits in the operation
Customer Service Sales Representative
Ambit Energy LLC
Houston, Texas
04.2019 - 10.2024
- Analyzed customer energy use data, identified areas of inefficiency, and developed custom solutions.
- Oversaw accounts for changes in customer needs with respect to energy.
- Educated customers in strategies for improving energy efficiency and cutting costs.
- Assessed new technologies available in the market for potential use by customers.
- Provided exceptional customer service
Customer Service Sales Agent Team Leader
Primerica
Houston, TX
03.2019 - 05.2023
- Evaluated current financial situation of clients before recommending any policy
- Educated clients on various types of life insurance policies available in the market.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Analyzed client portfolios to determine best investment opportunities.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Delivered outstanding customer service, addressing client inquiries and concerns promptly.
Customer Service Admin & Marketing Mgr
L B Consulting
Humble, TX
01.2017 - 07.2022
- Help clients obtain a fair and accurate credit report, so they could improve their credit health
- Achieved financial savings to clients by reducing their credit card debt
- Provided elite customer service by resolving any complaints and/or concerns with their finances
- Assisted clients achieve homeownership
- Managed and established new trade lines for optimizing client scores
- Maintain continues evaluation for individual client
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Provided training sessions for new staff members on credit analysis techniques.
- Requested financial documents from customers.
- Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions.
Customer Service Specialist
Autonation Chevrolet
Houston, Texas
01.2015 - 12.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company incentives.
- Mentored new employees on procedures and policies to maximize team performance.
- Making high volume out going calls and incoming calls daily (BDC)
Customer Service Manager
North Houston Infiniti
Houston , Tx
02.2008 - 03.2014
- Developed and implemented strategies for providing excellent customer service experience.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Developed policies and procedures related to customer service operations.
- Organized client contracts, records, and reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
M B Smiley High
Houston, TxSkills
World Class Customer Service
Telephone Etiquette
Active Listening
Critical Thinking
Problem Solving
Supervision & leadership Skills
Good Communication Skills
Relationship building
Training & Development
Planning & Organizing
Schedule Coordinator
CRM'S
Timeline
Ambassador,Leadership
Unifi
11.2023 - Current
Customer Service Sales Representative
Ambit Energy LLC
04.2019 - 10.2024
Customer Service Sales Agent Team Leader
Primerica
03.2019 - 05.2023
Customer Service Admin & Marketing Mgr
L B Consulting
01.2017 - 07.2022
Customer Service Specialist
Autonation Chevrolet
01.2015 - 12.2016
Customer Service Manager
North Houston Infiniti
02.2008 - 03.2014
High School Diploma -
M B Smiley High
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