Latayor A
Richmond
Summary
Application Analyst with strong expertise in clinical workflow analysis and support. Proven track record in project management and stakeholder communication, resulting in system enhancements and improved user satisfaction. Proficient in troubleshooting, documentation, and HIPAA compliance, providing effective training resources. Recognized for high productivity and innovative solutions that drive operational efficiency.
Overview
2
2
years of professional experience
Work History
Application / Systems Analyst
Dozan Technologies
Lewisville
02.2024 - Current
- Provided application support and maintenance for EHR systems affected by updates and workflow changes.
- Analyzed application performance and identified areas for improvement.
- Collaborated with cross-functional teams to gather user requirements.
- Designed and documented system specifications for new applications.
- Conducted testing to ensure software functionality and user satisfaction.
- Collaborated with end users to gather and document workflow requirements for application configurations.
- Managed low to mid-level projects, coordinating timelines, stakeholders, testing, and go-live activities.
- Ensured all application updates complied with best practices and formal change control processes.
- Troubleshot application issues, performed root cause analysis, and communicated resolutions to clinical users.
- Served as liaison between IT teams, and vendors to ensure successful project outcomes.
- Maintained comprehensive documentation including workflows, build specifications, test plans, and user guides.
Customer Support / Operations Analyst
Global Medical Response
Lewisville
02.2024 - 12.2024
- Delivered high-level customer support in a regulated environment, ensuring timely issue resolution and strong customer satisfaction.
- Gathered user feedback and operational requirements to support system improvements and process optimization.
- Collaborated with cross-functional teams to support system changes, updates, and user communications.
- Developed and delivered training materials and knowledge resources to improve end-user competency and reduce recurring issues.
- Tracked issues, trends, and resolutions to support continuous improvement initiatives.
Education
Master of Business Administration (MBA) -
University of Maryland Global Campus
Adelphi, MDBachelor of Science - Business Administration
Ambrose Ali University
Ekpoma, Edo StateSkills
- EHR application support
- Clinical workflow analysis
- System configuration and testing
- Project management
- Change and release management
- End-user training
- Issue resolution and analysis
- Stakeholder communication
- Documentation development
- HIPAA compliance
Websites
Accomplishments
- Successfully supported multiple system updates and workflow enhancements with minimal disruption to clinical operations.
- Improved end-user adoption and competency through targeted education sessions and clear documentation.
- Recognized for responsiveness, professionalism, and ability to translate complex system concepts into user-friendly guidance.
References
Available upon request.
Technical Tools
- Electronic Health Records (EHR) Systems
- Ticketing & Issue Tracking Systems (ServiceNow, Jira, or similar)
- Microsoft Office / Microsoft Teams
- Workflow & Process Mapping Tools
Timeline
Customer Support / Operations Analyst
Global Medical Response
02.2024 - 12.2024
Application / Systems Analyst
Dozan Technologies
02.2024 - Current
Master of Business Administration (MBA) -
University of Maryland Global Campus
Bachelor of Science - Business Administration
Ambrose Ali University