Lataysia Bailey

• Business owner and entrepreneur in the credit and financial field utilizing sufficient knowledge of FCRA, FDCPA and consumer credit laws to offer significant resolutions to clients.
• Managed between 3-10 clients credit report profiles a month.
• Credit report analysis and error identification
• Credit repair and dispute resolution (Experian, Transunion, Equifax)
• Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
• Negotiated with creditors and collection agencies to achieve successful settlements for clients.
• Streamlined internal processes for greater efficiency in handling client cases, leading to faster resolution times.
• Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
• Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
• Developed personalized action plans for clients to address negative items on their credit reports.
• Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
• Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
• Established a trustworthy reputation among clients by consistently demonstrating reliability, professionalism, and dedication to the safety and confidentiality of their personal information.

• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls (70-100 per day)while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
• Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Maintained accurate inventory counts to meet customer demands and sustain operations.

• Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
• Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
• Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
• Properly trained , mentored and certified all new staff members through the Barista certification.
• Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Crafted between 40-100 drinks per day with quality, accuracy, speed while remaining sanitary and thorough.
• Consistently met and maintained target KPIs, while receiving consistent positive feedback from customers regarding exceptional service and beverage quality.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• 80+ inbound calls answered per shift, assisting customers with phone, wifi and internet malfunctions.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Enhanced system performance by identifying and resolving technical issues promptly.
• Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
• Setting appointments for technicians to fulfill in person needs of customers if they are not resolved via phone.
• Checking scope for accurate outages, testing signals, running speed test and multitasking through different company software and screens to accomplish restoration of services.
• Monitored IT use to maintain compliance with established processes, policies and guidelines.