Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Latayvia Tucker

Corpus Christi ,TX

Summary

Proven in enhancing customer engagement and satisfaction at AutoZone through expert account management and complaint resolution. Skilled in data entry and multitasking, I bring a blend of patience, professionalism, and a track record of improving service delivery. Achieved significant repeat business by prioritizing customer needs and efficient problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Sales Representative

AutoZone
02.2024 - Current
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified delivery schedules and processes.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.

Patient Care Technician

Corpus Christi Medical Center
02.2023 - 03.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Front Desk Coordinator

Calallen Dental & Orthodontics
06.2021 - 12.2021
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Trained all staff on front desk procedures and policies.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used Software to maintain and update records of internal data.
  • Transcribed phone messages for entire office and relayed messages.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.

Medical Receptionist

Primary Care and Wellness Center
06.2021 - 12.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Skills

  • Patience and resilience
  • Market awareness
  • Company policies
  • Cash Handling
  • Complaint resolution
  • Delivery Management
  • Salesmanship
  • Product Knowledge
  • Customer Needs Assessment
  • Customer Engagement
  • Account Management
  • Up-selling capabilities
  • Data entry proficiency
  • Opening and closing procedures
  • Excellent Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Attention to Detail
  • Reliability
  • Professionalism
  • Time management abilities

Certification

Certificate in medical technology

Timeline

Customer Sales Representative

AutoZone
02.2024 - Current

Patient Care Technician

Corpus Christi Medical Center
02.2023 - 03.2023

Front Desk Coordinator

Calallen Dental & Orthodontics
06.2021 - 12.2021

Medical Receptionist

Primary Care and Wellness Center
06.2021 - 12.2021

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Latayvia Tucker