Latazia Dillahunt
New Bern,NC
Summary
Personable, responsible citizen with six years of experience in retail and customer service. Solid team player with an upbeat, positive attitude. Certified Phlebotomist Technician is seeking an entry-level position to begin and evolve into a medical career. Well-versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
7
7
years of professional experience
Work History
Uber Driver
Driver
09.2022 - Current
- Provided safe and clean Vehicle, with proper PPE and sanitation available for passengers
- Driving over 2,282 passengers safely to their destination
- Following all driving laws and Uber regulations
- Maintaining respectful but great conversations with 85% of passengers, if conversation is not desired music of their choice was always provided
- Proven ability to learn quickly and adapt to new situations
- Strengthened communication skills through regular interactions with others
Crew Member
Bojangles
02.2017 - 09.2022
- Greeted and informed customers of products while fostering positive store experiences for six years gaining loyal customers every day
- Leveraging POS system to perform debts/money transaction
- Maintained safe and clean work environment reducing hazards
- Provided efficient service to customers and employees
- Resolved and de-escalated issues to address customer concerns 5 to 10 times daily, especially during busy hours
- Took orders, prepared meals, and collected payments
- Worked well with teammates and accepted coaching from management team
Server
Annabelle's, New Bern
07.2019 - 12.2019
- Worked well under pressure with bussers, cooks, and other staff
- Having open communication when interpreting Customers' behavior and mood
- Properly handling closing shifts and money
- Ensured guest satisfaction by providing genuine hospitality.
- Serving four or more tables by managing customers' orders with proper time-managing skill
- Supported needs of 15-20 people waiting for staff who attended to specific needs of countless customers daily for 4 restaurant with social relevancy and intentionality
Server
Outback Steakhouse
02.2019 - 08.2019
- Worked with POS system to place over 30 orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain 90% positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Cookoutnc
12.2018 - 03.2019
- Greeted 96 customers entering store and responded promptly to customer needs within 8 hour shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds, and resolved transaction issues.
Education
Certified Phlebotomy Technician -
Craven Community College
New Bern, NC12.2022
High School Diploma -
West Craven High School
Vanceboro, NC06.2017
Skills
- PPE use
- Excellent Communication
- Active Listening
- Cultural Awareness
- Microsoft Word
- Social Perceptiveness
- Biohazard Disposal
- Documentation Management
- Supply Restocking
- Specimen Labeling Procedures
- Venipuncture Expertise
- Data Entry
- Patient Preparation
Additional Information
Phlebotomists Desired Salary $19.25 hourly (Approx. $40,000 annually) or more Desired Job Location Craven County, Jones County, Pamlico County
Willing to Travel : Yes
Willing to Relocate : No
Willing to Telecommute : No
Additional Information
Eliza Barrow- (252) 634-7193
Sharece Little - (252) 933-7909
Natasha Cornelious- (252)222- 8320
Timeline
Uber Driver
Driver
09.2022 - Current
Server
Annabelle's, New Bern
07.2019 - 12.2019
Server
Outback Steakhouse
02.2019 - 08.2019
Cashier
Cookoutnc
12.2018 - 03.2019
Crew Member
Bojangles
02.2017 - 09.2022
Certified Phlebotomy Technician -
Craven Community College
High School Diploma -
West Craven High School