LATCHMIE RAMJAS
New York,United States
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
Insurance Claims Specialist
Northwell Health Physician Partners
04.2023 - Current
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
Bartender/Server Shift Manager
HEAT CARIBBEAN KITCHEN
11.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
Medical Secretary/Surgical Coordinator
SOUTH NASSAU UROLOGY/UROGYNECOLOGY.
02.2018 - 06.2021
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals and authorizations through insurance and other medical specialists and documented details in patient charts.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Medical Manager/Receptionist
New York Headache Center
11.2015 - 08.2017
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Verified patient insurance coverage and benefits for medical claims.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Manager/Receptionist
Midtown Neurology & Aesthetics
04.2012 - 11.2015
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Successfully negotiated client contract renewals to create increased revenue.
- Educated guests on current promotions, events and services within office.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate of Science - Liberal Arts And Sciences
Nassau Community College
Garden City, NY06.2024
Skills
- Microsoft Office
- Medical Records Management
- Insurance Terminology
- Data Verification
- EMR Systems (IMS, EPIC, AthenaNet, One Medical Passport)
- Customer Relationship Management (CRM)
- Team Leadership
- Problem-solving abilities
- Health and safety procedures
- Food and beverage preparation
Timeline
Insurance Claims Specialist
Northwell Health Physician Partners
04.2023 - Current
Medical Secretary/Surgical Coordinator
SOUTH NASSAU UROLOGY/UROGYNECOLOGY.
02.2018 - 06.2021
Bartender/Server Shift Manager
HEAT CARIBBEAN KITCHEN
11.2016 - Current
Medical Manager/Receptionist
New York Headache Center
11.2015 - 08.2017
Medical Manager/Receptionist
Midtown Neurology & Aesthetics
04.2012 - 11.2015
Associate of Science - Liberal Arts And Sciences
Nassau Community College
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