Summary
Overview
Work History
Education
Skills
Timeline
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Latea Sample

Lynnwood,WA

Summary

Dynamic customer service professional with extensive experience at Chevron, excelling in conflict resolution and cash handling. Proven track record of enhancing customer satisfaction and loyalty through effective communication and teamwork. Skilled in inventory management and training, consistently fostering a positive work environment and exceeding service goals.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Chevron
01.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.

Store Supervisor

Chevron
03.2021 - 10.2023
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered questions about store policies and addressed customer concerns.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
  • Trained new employees on customer service excellence, resulting in more efficient and effective team.
  • Conducted weekly inventory assessments to ensure product availability and minimize losses.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.

Health Assistant Nurse

Marcy House/ Assistant Living
06.2019 - 08.2020
  • Supported quality improvement initiatives within the healthcare facility through active participation in performance evaluations, audits, and process enhancement projects.
  • Participated in regular staff meetings to address any issues or concerns within the nursing department, fostering collaboration and continuous improvement.
  • Ensured timely administration of medication by maintaining accurate records of dosages, times given, and any adverse reactions noted.
  • Assisted in the successful completion of medical procedures by preparing equipment, positioning patients, and providing necessary support during treatments.
  • Enhanced patient satisfaction with compassionate bedside manner and attentive listening to concerns and needs.
  • Improved patient care by efficiently and accurately documenting medical histories, vital signs, and treatment plans.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Diploma -

Cleveland High
Seattle, WA

Certificate Of Technical Studies - Health Administration

Seattle Vocational Institute
Seattle, WA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • POS system operation
  • Inventory management
  • Multitasking and organization
  • Conflict resolution
  • Cultural awareness
  • Cash handling and management
  • Training and mentoring
  • Inventory stocking
  • Team leadership

Timeline

Customer Service Cashier

Chevron
01.2024 - Current

Store Supervisor

Chevron
03.2021 - 10.2023

Health Assistant Nurse

Marcy House/ Assistant Living
06.2019 - 08.2020

Diploma -

Cleveland High

Certificate Of Technical Studies - Health Administration

Seattle Vocational Institute

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