Summary
Overview
Work History
Education
Skills
Timeline
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Latealia Walker

Warner Robins,GA

Summary

Driven by a commitment to excellence, I leveraged my adeptness in route planning and interpersonal skills at the United States Post Office to enhance delivery accuracy and foster community engagement. My proactive approach and dedication to vehicle inspection significantly boosted operational efficiency, demonstrating my ability to meet employer expectations with reliability and keen attention to detail.

Overview

14
14
years of professional experience

Work History

Rural Mail Carrier Associate

United States Post Office
01.2024 - Current
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Sorted mail according to order of address appearance for easy access in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Continuously sought opportunities for self-improvement by attending training sessions, workshops, and industry conferences to stay updated on best practices in postal service delivery.
  • Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.

Certified Nursing Assistant

Assist Healthcare Staffing
07.2016 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Medical Administrative Assistant

Department of Public Health and Human Services
01.2021 - 01.2024
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Maintained and updated patient records for accurate, current medical histories.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Followed up with insurance companies to secure timely payment.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.

Hospice Aide

Navicent Health Medical Center
08.2010 - 12.2015
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
  • Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
  • Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
  • Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
  • Positioned patients to provide comfort and promote better body alignment.
  • Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
  • Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
  • Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
  • Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
  • Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing.
  • Enhanced patient comfort by meticulously following personalized care plans, including hygiene assistance and mobility support.
  • Optimized care delivery by effectively managing supplies and equipment, ensuring availability for patient needs.
  • Supported nursing staff with vital signs monitoring, contributing to timely adjustments in patient care plans.
  • Improved team communication with detailed handoff reports, ensuring continuity of care across shifts.
  • Contributed to culture of empathy and care, receiving commendation from families for dedication and kindness.
  • Increased patient satisfaction with compassionate communication and attentive care during difficult times.
  • Fostered positive relationships with patients' families, providing them with updates and emotional support.
  • Ensured accurate documentation of patient care activities, improving quality of care through detailed records.
  • Enhanced patient care quality by participating in continuous education sessions on hospice care best practices.
  • Facilitated serene environment for hospice patients by organizing and maintaining clean and orderly living spaces.
  • Enhanced patient and family experience by providing compassionate support and clear communication during end-of-life care.
  • Delivered personalized patient care, fostering sense of dignity and respect during final stages of life.
  • Supported patients' personal care needs, promoting hygiene and comfort with respect and sensitivity.
  • Enhanced team efficiency by participating in interdisciplinary team meetings, offering insights from direct patient care experiences.
  • Improved patient mobility and comfort with gentle physical assistance and careful positioning techniques.
  • Contributed to patient well-being with skilled pain management assistance, under guidance of hospice nurses.
  • Assisted in creation of peaceful passing environment, implementing individualized end-of-life care plans.
  • Streamlined coordination of patient care activities, working closely with hospice team members to meet complex needs.
  • Streamlined medication administration processes under nurse supervision, ensuring timely and accurate medication delivery.
  • Provided emotional and spiritual support to patients and their families, contributing to peaceful end-of-life experience.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Nursing -

Central Georgia Technical College
Macon, GA

Associate Degree - Medical Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2020

Certified Nursing Assistant - Nursing Assistance

Health Tech of Georgia
Warner Robins, GA
04.2010

Diploma -

Crawford County High School
Roberta, GA
05.2002

Skills

  • Safe Driving
  • Package handling
  • Heavy Lifting
  • Defensive Driving
  • Vehicle Inspection
  • Hand-Eye Coordination
  • Postal regulations knowledge
  • Route Planning
  • GPS Navigation
  • Community Engagement
  • Delivery Accuracy
  • Weather Preparedness
  • Cross-cultural communication
  • Adaptable schedule
  • Mail distribution
  • Dependability
  • Observation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • GPS use
  • Route Navigation
  • Mail-sorting and delivery sequence
  • Self Motivation
  • Delivery records
  • Interpersonal Skills

Timeline

Rural Mail Carrier Associate

United States Post Office
01.2024 - Current

Medical Administrative Assistant

Department of Public Health and Human Services
01.2021 - 01.2024

Certified Nursing Assistant

Assist Healthcare Staffing
07.2016 - Current

Hospice Aide

Navicent Health Medical Center
08.2010 - 12.2015

Nursing -

Central Georgia Technical College

Associate Degree - Medical Administration

Ultimate Medical Academy - Clearwater

Certified Nursing Assistant - Nursing Assistance

Health Tech of Georgia

Diploma -

Crawford County High School

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Latealia Walker